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Lumen Sales Support Associate - Works From Home in Salem, Oregon

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sales Support Associate will be responsible for developing a comprehensive understanding of Lumen’s internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. The Sales Support Associate will support the sales team by driving rapid responses from internal teams via these processes and systems as prioritized by Sales Management.

The Main Responsibilities

  • Will provide direct sales support by utilizing a variety of organizational and project management skills.

  • Manage required responses and forms from multiple teams during order preparation

  • Perform administrative changes to internal quoting system including workbook order entry. Assist sales team with pricing and quoting group requests and sales credit verifications.

  • Partner with Business Process Engineering group to identify areas of process improvement.

  • Assist in sales funnel management by identifying committed sales.

  • Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.

  • Facilitate service inventory investigation.

  • Schedule follow up customer meeting. Coordinate customer attendance for local events.

  • Provide support to sales staff as needed.

What We Look For in a Candidate

Basic Qualifications

  • Ability to perform multiple tasks

  • Verbal and written communication skills necessary to fulfill basic duties of the role.

Preferred Qualifications

  • Up to 2 years' experience in the area of sales or marketing support

  • Ability to work with senior management to complete assigned tasks on time with minimal supervision.

  • Ability to work with complex databases and systems

  • Experience with Salesforce and Excel applications

  • Ability to prioritize multiple projects in a dynamic and fast paced environment.

  • Detail oriented, self-motivated, pro-active, and results-oriented professional

  • Develop effective working relationships with peers, sales team and across organizational lines.

  • Excellent interpersonal, verbal and written communication skills

What to Expect Next

Requisition #: 253880

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

42120

Salary Max :

93840

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

42120

Salary Max :

93840

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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