At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Primary Duties
Support field sales teams with any sales related processes including, but not limited to complex sales materials, facilitating customer account creation, vendor registration, quotations, contract administration, etc.
Work with various departments to resolve issues, such as shipping, materials, production, and legal.
Manage CPQ queue to ensure quotes are completed with their SOP guidelines.
Ensure Amendments and Agreements are accurate and have been approved through the proper channels in accordance with SOP.
Perform Contract audits, to ensure every contract is entered correctly.
Verify all instruments that have installed, have been invoiced.
Lead monthly training workshops for the teams.
Provide monthly KPI reporting on accuracy, billing blocks, quoting time, approvals, to improve accuracy, and where we need additional training.
Manage local pricing billing blocks.
Manage the day-to-day activities of the team.
Responsible for managing the payroll administrative duties for direct reports.
Conduct performance reviews and share feedback with management and team members.
Provide training for new and current team members on tasks.
Provide oversight, assistance, and quality control for the sales contracts team.
Ensure that all installed instruments are invoiced in correct month.
Reviews all equipment, reagent, and SAAS contracts for accuracy.
Monitor expired pricing and contracts.
Oversee price increase notifications.
Work with the supply demand manager to release allocated orders for shipment.
Manage the Clinical inbox, and ensure all emails are taken care of in a timely manner.
Oversee and monitor contract performance of assigned region and assists with determining compliance with terms and conditions of the contract.
Assist with internal and external audits as required.
Assist with month end and year end close activities.
Other duties and special projects as assigned.
Perform all work in compliance with company quality procedures and standards.
Training & Education
Associates degree in Sales, Business, Marketing, or related field is preferred.
Experience
4+ years of sales administration, customer service, sales support or related experience
Experience in project and/or process management is a plus.
Prefer previous experience within life sciences field.
Knowledge, Skills & Abilities
Strong leadership, decision making, and problem-solving ability.
Working knowledge of ERP systems and the Sales Contracts function as well as foundational understanding of revenue recognition as they relate to the contracts and installation.
High attention to detail with strong documentation, planning, and organization skills
Proficient with Microsoft office suite: Excel, Word, PowerPoint; excel skills necessary.
Excellent communication skills, both verbal and written
Effective organization, attention to detail and the ability to meet deadlines are essential.
Understanding of general accounting principles, to include debits, credits, fixed asset accounting and general ledger account reconciliations.
Data analysis skills including exporting/importing data, data reporting in excel and ERP.
Ability to work with customer accounts and a while possessing knowledge of SAP, Salesforce.com and related quoting, contracting, and business management tools.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public
Evaluation, problem-solving and decision-making abilities
Proactive attitude and extremely motivated
Professional, hardworking, flexible, problem solver
Exemplary organizational and detail implementation skills
Knowledge of diagnostics industry preferred