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Details

Open Date 05/16/2024

Requisition Number PRN38563B

Job Title Program Assistant

Working Title Donor Services Assistant – 30 Hour Position with Benefits

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 30 Hours per week

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Typical hours within the period Monday-Friday 9:00 am-5:00 pm. This is primarily an in-office position, with the possibility of occasional hybrid/remote work.

VP Area President

Department 00334 - PBS Utah

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $16.00 to $17.50

Close Date

Open Until Filled Yes

Job Summary

PBS Utah is seeking a 30 hour per week Donor Services Assistant to join our team. This benefited position will serve as a primary point of contact for station donors and viewers. The position responsibilities include, but are not limited to, providing excellent customer service to viewers inquiring about programming and donors with questions about their membership, processing donations, providing technical support for PBS Utah Passport streaming service and other methods of program distribution, utilizing a database to access and update member accounts, entering donations and pulling reports. Assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members. May assist with additional fundraising activities.

PBS UTAH’s produces and distributes exceptional content that entertains, informs, and enriches viewers. PBS Utah stands as one of the premier public television stations in the country. We are dedicated to serving the entire Utah community through high-quality and award-winning local productions, K-12 educational programs, and community engagement. PBS Utah provides Utah and the surrounding areas with relevant and compelling programming and services while upholding our core values of Innovation, Inclusion, Education, Independence, and Integrity. (https://www.pbsutah.org/about/)

The ideal candidate should align with the core values of PBS Utah and possess an understanding of the diverse perspectives and experiences within our community, enhancing mutual understanding and collaboration.

Options for occasional hybrid/remote work are possible with this position.

Responsibilities

• Provide excellent customer service to PBS Utah viewers and members via phone calls, email, direct mail and in-person communications

• Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues

• Provide support and assistance to the PBS Utah Donor Services office by processing, and updating member donations and records

• Work closely with the PBS Utah and KUER’s development team to handle other responsibilities within the Donor Services department

• May maintain monthly viewer services log and be knowledgeable about PBS Utah programs and schedule

• Be prompt and consistent with attendance, punctuality, and assignment completion

• Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Bachelor’s degree in a related field may be preferred.

Department Specific Qualifications:

• Word processing, data entry, and/or customer service experience.

• Experience with Microsoft Office applications such as Word and Excel

• Efficient typing skills and speed (45+ WPM ).

• High level of professional courtesy and communication skills

• Ability to use time and resources effectively and efficiently.

• Must be able to work under pressure and meet deadlines.

Lifting up to 30lbs, carting up to 200 lbs.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Excellent verbal and written communication skills

• Professional experience related to database management and customer service

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.