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Donor Services Assistant (PRN38563B) needed in Salt Lake City, Utah.
Job Summary
PBS Utah is seeking a 30 hour per week Donor Services Assistant to join our team. This benefited position will serve as a primary point of contact for station donors and viewers. The position responsibilities include, but are not limited to, providing excellent customer service to viewers inquiring about programming and donors with questions about their membership, processing donations, providing technical support for PBS Utah Passport streaming service and other methods of program distribution, utilizing a database to access and update member accounts, entering donations and pulling reports. Assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members. May assist with additional fundraising activities. PBS UTAH's produces and distributes exceptional content that entertains, informs, and enriches viewers. PBS Utah stands as one of the premier public television stations in the country. We are dedicated to serving the entire Utah community through high-quality and award-winning local productions, K-12 educational programs, and community engagement. PBS Utah provides Utah and the surrounding areas with relevant and compelling programming and services while upholding our core values of Innovation, Inclusion, Education, Independence, and Integrity. (https://www.pbsutah.org/about/)
The ideal candidate should align with the core values of PBS Utah and possess an understanding of the diverse perspectives and experiences within our community, enhancing mutual understanding and collaboration.
Options for occasional hybrid/remote work are possible with this position.
Responsibilities
- - Provide excellent customer service to PBS Utah viewers and members via phone calls, email, direct mail and in-person communications - Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues - Provide support and assistance to the PBS Utah Donor Services office by processing, and updating member donations and records - Work closely with the PBS Utah and KUER's development team to handle other responsibilities within the Donor Services department - May maintain monthly viewer services log and be knowledgeable about PBS Utah programs and schedule - Be prompt and consistent with attendance, punctuality, and assignment completion - Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Associate's degree in a related field, or equivalency (one year of education can be substituted for t wo years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.
Bachelor's degree in a related field may be preferred.
Department Specific Qualifications:
- - Word processing, data entry, and/or customer service experience. - Experience with Microsoft Off ce applications such as Word and Excel - Efficient typing skills and speed (45+ WPM). - High level of professional courtesy and communication skills - Ability to use time and resources effectively and efficiently. - Must be able to work under pressure and meet deadlines.
Lifting up to 30lbs, carting up to 200 lbs.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- - Excellent verbal and written communication skills - Professional experience related to database management and customer service
*Pay Rate Range: *$16.00 to $17.50 per hour
Work Schedule Summary: Typical hours within the period Monday-Friday 9:00 am-5:00 pm. This is primarily an in-office position, with the possibility of occasional hybrid/remote work. 30 hour position with benefits.