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Job Title:
Senior Engineer-Windows & Cloud Environments
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Introduction: We are seeking a highly skilled and experienced Customer Engineer to join our team. The ideal candidate will have extensive knowledge and hands-on experience with Windows and cloud environments. The role involves deploying, configuring, and troubleshooting Windows 10/11, optimizing Windows 365 Cloud PC, and ensuring security and compliance across various platforms.
Key Responsibilities:
Windows & Cloud Environments:
Deploy, configure, and troubleshoot Windows 10/11.
Provision, optimize, license, and tune performance for Windows 365 Cloud PC.
Configure and troubleshoot Entra ID (Azure AD) Hybrid Join & Entra Join.
Manage update compliance and updates using Windows Update for Business (WUFB).
Configure and manage LAPS (Local Administrator Password Solution) & Windows LAPS, understanding their differences.
Handle KMS / MAK Licensing / Cloud-based licensing for W365 and traditional enterprise activation.
Virtual Desktop & Cloud Solutions:
Compare use cases and best practices for Windows 365 vs. Azure Virtual Desktop (AVD).
Optimize Cloud PC performance through networking and bandwidth tuning.
Security & Compliance:
Implement and monitor security policies using Microsoft Defender for Endpoint (MDE).
Enforce security baselines using Conditional Access & Device Compliance (GPOs, Intune at a high level).
Manage encryption and authentication with BitLocker & Windows Hello for Business.
Apply security standards and baselines, including NIST 800-53 and Zero Trust principles.
Application Management & Deployment:
Deploy modern apps using Winget & MSIX Packaging.
Plan transitions for Microsoft Store for Business (MsFB) Private Store deprecation.
Identity & Authentication:
Configure and manage Entra AD (Azure AD) & Hybrid Join.
Secure endpoints with Single Sign-On (SSO) & Multi-Factor Authentication (MFA).
Ensure scoped access using Role-Based Access Control (RBAC).
Networking & Connectivity:
Provide secure remote access using VPN & Always-On VPN.
Address latency, bandwidth, and connectivity considerations for Cloud PC networking.
Implement Wi-Fi authentication using 802.1X and certificate-based authentication.
Understand DNS, DHCP, and firewall basics for endpoint connectivity.
Monitoring & Troubleshooting:
Analyze Windows Event Logs, Perf Logs, and Defender Logs to diagnose issues.
Monitor performance using Task Manager, Resource Monitor, and Sysinternals tools.
Perform remote troubleshooting using Quick Assist and Remote Desktop.
The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The position will be posted for 2 weeks time from its posting date of April 2, 2025.
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .