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Description
The Clinical Services Pharmacy Technician handles inbound calls to address questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Occasional outbound calls to physician's offices and local pharmacies as needed to assist in obtaining prescription fills at a Retail pharmacy while waiting for mail order supply.
Responsibilities
In this role you will:
Work from home in a virtual call-center environment taking inbound calls from Humana Pharmacy members.
Answer questions and resolve issues regarding mail order pharmacy inquiries
Triage calls that require consultation with a Pharmacist
Make occasional outbound calls to physician's offices or retail pharmacies as needed to assist members in obtaining prescription fills at a retail pharmacy while waiting for mail order supply.
Interact with physician's offices, pharmacies, internal departments, and members
Work Monday - Friday 2:30 - 11:00 EST (shift differential for time worked after 6 PM) ; Saturday rotation every 3 weeks, 10:00 - 6:30 EST
Required Qualifications
Must have an active Pharmacy Technician license in Arizona, Texas or Ohio
Must have national Pharmacy Technician Certification (CPhT or ExCPT)
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office requirements:
A dedicated secure home workspace located in a room that has minimal distractions; a door that closes; a location for a secure desk that can support 2 monitors, a phone, a keyboard, and a mouse; location of desk must prevent monitors from being viewable by a window; and high-speed internet (minimum connection speed of 10m x 1m)
Must have or be able to obtain a smoke detector and fire extinguisher
Preferred Qualifications
Bilingual in Spanish
High School diploma or GED
Experience working with insurance plans and Medicare
Additional Information
We Offer:
Competitive Pay
Paid virtual training
A computer and all other equipment needed for work purposes
$750 retention bonus - Bonus is paid after 180 days of employment
This is a remote position
#LI-Remote
Scheduled Weekly Hours
40
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources