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At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
Position Summary
The Manager, End User Computing is responsible for managing the lifecycle of end user devices and spaces including mobile phones, Teams meeting rooms, enterprise printing, and virtual desktops. This role is focused on the end user experience and driving transformation through their products ensuring high user satisfaction. The ideal candidate will have a proven track record in improving our end user’s digital experience through upskilling teams, automating processes, and utilizing analytics to drive transformation. The candidate should understand how to utilize DEX tools and have a proven track record in leading teams with a user centric mindset.
Accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs.
Key Responsibilities
Manages the day-to-day operations of a team of IT professionals, providing guidance, mentorship, and support to ensure assignments are completed in accordance with established guidelines and advice on conflicting priorities.
Understands the overall organizational vision and collaborates with management to set team goals that translate into actionable plans at the team level. Maintains a culture of innovation, collaboration, and continuous improvement and leads the team through periods of change and transformation.
Collaborates with key stakeholders to identify technology needs and opportunities and works with internal IT groups to provide effective solutions to address business needs. Develops continuous improvement techniques. Collaborates with Architect on roadmap using data, analytics and trending for decision making.
Ensures the availability, reliability, and security of technology systems, implementing appropriate measures to protect sensitive information and prevent disruptions.
Plan, resource, and provides direction and technical leadership for low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and meet quality standards. Manages the department project portfolio effectively through governance and planning processes.
Assists in the development and management of the department budget, tracking expenses, and ensures that resources are allocated effectively to meet business requirements.
Manage Service Level Agreements and Experience Level Agreements with vendors and 3rd party contractors.
Stays abreast of the latest technology trends, industry advancements, and regulatory changes, and makes recommendations for adopting new technologies to improve operational efficiency.
Assesses and identifies technology needs and opportunities, making recommendations for system enhancements, upgrades, or replacements. Continuously seeks opportunities to optimize processes and workflows.
Partners with leadership to develop strong business cases for technology initiatives.
Assists in the development of IT policies, procedures, and standards that are in line with area of responsibility and industry standards. Ensures compliance with established policies, procedures, and standards.
Responsible for recruitment, development, retention, performance management of talent to meet needs of the business.
Continuously optimizes and automates the lifecycle of the devices, DaaS and spaces used by our employees, optimizing, and measuring their digital experience utilizing DEX scoring methods.
Assesses the needs and preferences of employee personas regarding their digital tools, devices, platforms, and processes. Responsible for ensuring end users have a positive and productive experience with the digital devices and the spaces they use.
Education and Experience
Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
10+ years of diversified IT experience required.
4+ years of experience leading professional staff required.
2+ years experience with running Agile teams preferred
2+ years experience in vendor negotiations and agreements preferred
Experience with cost management and total cost per user calculations with a passion for continuous improvement
Experience with DEX (Digital Employee Experience) concepts and tooling preferred
Experience with user journey mapping preferred
Skills
Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC’s overall business strategy.
Business Acumen - Applies knowledge of MPC’s business, industry, and the marketplace to advance the
organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.
Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Findlay, Ohio
Additional locations:
San Antonio, Texas
Job Requisition ID:
00012024
Location Address:
539 S Main St
Education:
Employee Group:
Full time
Employee Subgroup:
Regular
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (https://marathonpetroleum.brandextract.com/staged/marathonpetroleum.com/content/documents/Jobs_/Department_of_Labor_EEOC_.pdf) . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability
About Marathon Petroleum Corporation
Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.