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Role Overview
The Customer Service Rep is responsible for coordiantin and processing customer orders and handling inquiries, complaints, and invoicing problems to meet the customer and company requirements. The Customer Service Rep presents an efficient and professional image of the Company to our custermer base.
What's In It For You
Job Stability with a longstanding Company
Competitive Wages
Opportunity for Overtime
Comprehensive Benefits (Health, Vision, Dental)
Retirement - 401k Matching
Endless Learning Opportunities (Tuition Reimbursement Program)
Safety Footwear Reimbursement
Examples of Duties
Provide information to customers regarding products, pricing, inventory, delivery, and weight
Works well with others in a team environment where communicating in a clear and concise manner is a necessity
Support customer relationships by using outstanding service skills and proactive sales techniques
Accurate and timely processing of customer inquiries and orders, ensuring that the product and pricing match customer requirements
Utilizes effective problem-solving skills that will help the customer in a quick and timely manner
Handle customer complaints, credit, and invoicing problems
Issue credits and debits
Monitor work in process
Daily invoicing
Maintain pricing files
Provide the necessary inside support to the sales and marketing team
Other duties as assigned
Compensation
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Work setting: In-person, on-site
What You’ll Bring
Completion of post-secondary Sales and Marketing courses is desirable
Minimum of 2 – 3 years Customer Service experience using a computerized order entry system
Excellent communication, interpersonal, and time management skills
Strong organizational skills and problem-solving skills
Ability to adapt to changing work environments and workload
Strong computer skills including proficiency in MS Office (Word and Outlook) and advanced skills level using Excel – developing spreadsheets, using formulas, macros, etc.
Fluent in English (verbal and written)
Self-motivated with a strong work ethic, a high sense of urgency, and dedication to customer satisfaction
Eager to learn new concepts
Must be punctual and reliable
Why Tree Island?
Our Culture is based on the Core Values:
Safety & Efficiency
Resiliency & Adaptability
Problem Solving & Lifelong Learning
Safety is our # 1 priority
Safety & Service Recognition Awards
About Tree Island
Tree Island Steel Ltd. (“Tree Island Steel” or the “Company”) is a publicly listed company whose shares are traded on the Toronto Stock Exchange under the symbol TSL. Headquartered in Richmond, British Columbia, since 1964, Tree Island Steel, through its three operating facilities in Canada and the United States, produces wire products for a diverse range of industrial, residential construction, commercial construction, agricultural, and specialty applications.
Its products include bright wire; a broad array of fasteners, including packaged, collated and bulk nails; stucco reinforcing products; concrete reinforcing mesh; fencing and other fabricated wire products. The Company markets these products under the Tree Island®, Halsteel®, True-Spec®, K-Lath®, TI-Wire® and Tough Strand® brand names. Tree Island Steel operates in Canada under Tree Island Industries Ltd and in the United States under Tree Island Wire (USA) Inc.
Thank you for your interest in Tree Island; only short listed candidates will be contacted.
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