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Minimum qualifications:
Bachelor's degree or equivalent practical experience.
13 years of experience in content policy, anti-abuse, or customer support operations, in particular reviewing content or answering user questions, and working with vendors
2 years of experience in people management, leading teams.
Experience managing both individual contributors and other managers.
Preferred qualifications:
Experience as a thought leader and team lead or people manager in an analytical, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
Experience leading complex cross-functional initiatives, creating operational efficiencies, and developing processes with multiple stakeholders across multiple regions.
Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
Ability to lead a team to frame problems, structure analyses, and drive impact.
Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
Passion for YouTube and user safety.
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As the Age Appropriateness Vertical Lead on YouTube's Trust and Safety team, you will lead a team responsible for ensuring that our content is appropriately rated, providing better experiences for users of all ages and ensuring Youtube remains an inclusive and safe platform for all. You will oversee multiple workflows that have impact on apps like Youtube Kids, work alongside product and engineering stakeholders to implement effective and scalable rating mechanisms, and systematically optimize internal processes to balance user safety while protecting creator voices.
Please note: You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $198,000-$282,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .
Lead a team of individuals, set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
Work closely with all the global vendor operation leads on shaping direction and resource allocation for our Content Review operations. Deliver SLAs across multiple operational outcomes.
Liaise with policy, PR, and Legal teams to craft and implement process solutions to emerging trends. Prepare presentations and clearly communicate initiatives to management and to the broader organization.
Manage and shape relationships with partnering Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.
Work non-standard, on-call rotation weekend and holiday hours.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.