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JOB SUMMARY:
Under the supervision of the Director of Member/Provider Relations, the Customer Service Supervisor oversees and coordinates operations in the Customer Service Department and ensures consistent quality service in both authorization processing and in completion of phone calls.
MINIMUM QUALIFICATIONS:
H.S. Diploma, GED, or Equivalent
2 years of experience
Experience in managed care, at a health plan or medical group level
PREFERRED QUALIFICATIONS:
Bachelor's Degree
Knowledge of health plan benefits, claims, ICD-9/CPT coding
Excel, EZ Cap, Word, Outlook, Access, Internet/Web searching, Epic, Echo Access for Windows
The expected hiring range for this position is $30.96 to $42.57
Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.
EOE including disability/vet