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Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, servicing solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring products to market.
Role Description:
Amex Digital Labs is seeking a Product Manager to lead our Digital Wallets products globally, meeting our customer spending needs where they are and ensuring American Express membership remains essential to our Card Members. This Product Manager will be responsible for the product strategy, defining new features, shaping the customer experience, and innovating the digital payments experience for Card Members around the world. They will represent the product with internal and external audiences, acting as the main point of contact with any partner product teams. They will partner with engineering deliver against the roadmap and be responsible for ongoing product performance.
Primary responsibilities:
Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog.
Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes
Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities.
Set and track development/release timelines, navigate intricate dependencies, and communicate impacts to stakeholders.
Form hypotheses, define metrics, analyze KPI’s, and collect customer feedback in order to continuously improve the product and refine feature backlog.
Support Business Development and Marketing teams with go-to-market strategy and execution.
Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests.
Coordinate across internal/external teams to launch features in market and manage products post-launch.
Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.
Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own.
Preferred Qualifications
4 years' experience in new product development, product management, or similar role
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
Ability to influence key internal stakeholders.
Understanding of tech and product development processes, known as a “business person who can talk tech.”
Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence.
Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset.
Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.
Determination to deliver the best outcome for our customers.
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.
Skilled at transitioning back and forth between big picture strategy and nitty gritty details
Adaptability: able to change your approach based on your audience.
Team player, flexibility, and comfortable with ambiguity
Highly organized
Willing to take initiative and be accountable for results.
Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment.
Willingness to be creative within the bounds of the highly regulated environment that is, financial services.
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-New York-New York
Other Locations: US-California-San Francisco
Schedule Full-time
Req ID: 24006180