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SHI Global Enterprise Architect in San Juan, Puerto Rico

Job Summary

The Global Enterprise Architect is a strategic, customer-facing member of the Global Account Team. The Global Enterprise Architect is a consultative partner for our large enterprise customers, focusing on understanding their goals and strategies and mapping solutions to business outcomes. The incumbent in this role will have a deep understanding of various technology solutions and capabilities around Next-Gen Hybrid Infrastructure, Modern Workplace, Hybrid Cost Management, and Enterprise Cybersecurity.

The Global Enterprise Architect is responsible for developing cross-functional strategies and solutions bringing together technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers solve their business challenges.

This position reports to theGlobal Director of Presales Enterprise Architecture and will have a Home Office setup.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but are not limited to:

  • Demonstrate leadership to ensure that SHI's recommended solutions are comprehensive, achieve customer expectations, and meet business objectives

  • Engage with multiple layers of contacts within an organization to gain insights into the client’s environment

  • Translates the clients’ business and technical objectives into solutions

  • Act as liaison between client stakeholders and SHI subject matter experts (SMEs)

  • Position SHI services and drive the development of supporting documentation

  • Accountable to manage opportunities and engage specialty resources to drive multi-faceted solution development

  • Focused on delivering a world class customer experience

  • Participate in account planning and execution

  • Ongoing training and learning to understand and position SHI’s service offerings

  • Territorial alignment with strategic OEM partners

  • Educate and develop sales teams on technical selling, product training, SHI services, and technology trends

Qualifications

  • Proficient with Microsoft Office Products, including Visio, PowerPoint, Excel, and Word

  • Experienced with building and understanding detailed SOW documentation

  • 7+ years' client-facing experience working on one or more complex data center, cloud, security, or network infrastructure solutions

  • Experience supporting enterprise accounts desired

  • Familiarity with the RFI/RFP process

  • Conceptual understanding around Disaster Recovery, Business Continuity, High Availability Solutions, and Virtualization technologies

  • Expertise in mainstream technologies including Dell, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure and AWS

  • Experience with Public and Private Cloud Solutions

Required Skills

  • Possess a real passion for technology

  • Outstanding written and verbal communication skills

  • Proven ability to build relationships with customers

  • Proactive mindset

  • Excellent presentation skills

  • Ability to work effectively, add value as a team member, and assume a leadership role for the team

  • Ability to train and disseminate information within an area or operation

  • Ability to resolve and close complex technical and selling situations

  • Ability to work effectively within all levels of an organization, both internally and externally

  • Ability to work both individually and in a team environment

  • Must be results driven with a strong sense of urgency

  • Attention to detail, organization, and follow up skills are critical

  • Initiative to research and resolve problems with a positive attitude

  • Exceptional time management skills

  • Strong documentation skills to include system/network diagrams and presentations

Unique Requirements

  • Up to 25% travel required

Additional Information

  • The estimated annual pay range for this position is $175,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

  • Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-CA-San Francisco | US-CA-Los Angeles | US-WA-Seattle | US-Remote

Requisition ID 2023-14591

Approved Min (Total Target Comp) USD $175,000.00/Yr.

Approved Max (Total Target Comp) USD $250,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales/Post Sales

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