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Stone Brewing Co. National Logistics Services Representative in San Marcos, California

Job Descriptions:

About Stone

Stone Brewing is the ninth largest craft brewery in the United States. We brew badass beers on both coasts at our breweries in Escondido, CA and Richmond, VA, and create amazing experiences at our bistro and taproom locations. We’ve enjoyed an incredible 26 years of following our passion, and we are in search of people who are also passionate about pursuing their craft to join Team Stone.

Summary

The National Logistics Services Representative provides amazing customer service experiences supporting and maintaining the order process for the distribution of Stone beer and merchandise. This role interacts cross-functionally with Stone’s national distributor partners, the National Sales team, internal and external Logistics team as well as Stone fans.

Responsibilities

  • Provide account management oversight and build strong relationships with Stone distributor partners to ensure they are meeting order requirements and adhering to the service policy

  • Process and manage orders as well as monitor inventory levels, shipments, and delivery dates

  • Respond to inquiries regarding order process and see through to resolution in accordance with Stone procedures and standards, escalating issues as needed

  • Liaise between distributors and internal Stone personnel to assist in resolving shipment or delivery issues

  • Ensure distributors are ordering per their designated service policy and update as needed and assist in report generation to evaluate distributor orders against the service policy

  • Liaise with the sales team, distributors and freight carriers on damaged and/or mis-shipments

  • Proactively and regularly communicate and coordinate pending shipments, order changes and order cadence to distributors and sales

  • Manage various orders/loads with distributors and liaise between distributor, National Sales team and Supply Planning for ad hoc ordering needs

  • Work cross functionally to ensure Stone special releases are fulfilled to allocations and shipped on time

  • Verify order accuracy of allocations in Enterprise Resource Planning (ERP) systems and accounts payable system (AX)

  • Set up new accounts and support onboarding for new distributors in ERP system and AX

  • Partner with National Sales team to assist with ordering and inquiries of samples, point of sale (POS) and merchandise

  • Confirm all promotional items and POS items needed for events are included with orders and shipped per pre-determined dates

  • Provide fan support for online merchandise orders

Required Experience:

Requirements

  • 2-3 years account management or customer service experience required

  • Logistics and/or order management experience preferred

  • Strong analytical and comprehension skills

  • Demonstrated ability to work effectively and collaboratively with other team members and departments with strong interpersonal skills

  • Ability to solve complex problems and effectively communicate issues while offering solutions

  • Highly proficient in verbal and written communication skills

  • Detail oriented with a strong sense of urgency and ability to effectively prioritize tasks

  • Demonstrated computer proficiency including experience with Microsoft Office Suite

  • Flexible work from home / hybrid arrangement with access to work from an office space as needed

Stone Brewing Benefits & Perks

  • Comprehensive Health Insurance, 401K, and Bonuses for Eligible Team Members

  • Up to 75% off beer, merchandise, and bistro discounts

  • Free daily and monthly beer allowance

  • Tuition Assistance Program

  • Computer and Business Skills development training

  • Paid Time Off - including Vacation accrual, Sick Leave, and 11 paid Holidays

  • Cicerone Beer Server Certification

  • Benefit programs supporting Financial Wellness, Health & Wellness and Career Development

Stone Brewing is an equal employment opportunity employer. Stone Brewing seeks to build a culturally diverse staff where differences are valued and respected. Women, minorities, individuals with various abilities, veterans, LGBTQ+ and intersectional individuals are encouraged to apply.

Keyword: Distribution, Customer Service, Orders, Shipments, Delivery, Deliveries

From: Stone Brewing Co.

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