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Texas State University Director, Virtual One Stop in San Marcos, Texas
Posting/Functional TitleDirector, Virtual One Stop
University Pay Plan TitleDir, Virtual One Stop
DepartmentVirtual One Stop Student Service Center
Recruitment TypeOpen to All
Monthly Salary$6,667.00 - $8,125.00
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Bachelor’s degree or equivalent combination of training and experience
Higher education experience
Two years of managerial experience and strong managerial skills
Two years of supervisory experience and excellent supervisory skills
Excellent customer service skills
Ability to easily adapt and learn quickly
Proven problem-solving and critical thinking skills
Highly proficient written and verbal communicator
Exceptional interpersonal and public speaking skills
Proven ability to work independently and as a team
Strong organizational skills
Proficient with PC, student information systems, and customer relationship management systems
The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The Director, reporting to the Assistant Vice President for One Stop operations and Financial Aid and Scholarships, will create and design the soon to be established One Stop. The position manages the day-to-day One Stop operations. The position assesses the performance of direct reports via quality assurance measures, assesses overall customer service metrics, and directs operational changes to ensure the delivery of excellent service. The Director also works with home office department heads to facilitate seamless collaborations. The position will make sure their team is closely working with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication skills and customer service are essential to this position. Also essential to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Manage day-to-day One Stop operations
Work collaboratively with home office department heads to ensure One Stop operations are effectively addressing related student and parent needs
Develop and help train direct reports to ensure their success
Assess direct reports and provide feedback to facilitate their success and that of students
Establish, monitor, and drive needed changes to assessment metrics (i.e., staff performance, customer satisfaction, etc.)
Manage effectively and efficiently escalations from staff
Establish, assess, and manage needed improvements to technology to meet the One Stop mission
Oversee the development and maintenance of office policies and procedures
Assess potential enrollment barriers related to business processes and provide home office department heads with input on how these barriers might be addressed
Navigate confidential student information across multiple systems
Perform other duties as assigned
Additional Information to Applicants
Job Open Date11/23/2022
Job Close Date (posting closes at midnight)
Open Until FilledYes
Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start8:00AM
Normal Work Hours End5:00PM
Posting NoticesYOU WILL BE REQUIRED TO ELECTRONICALLY ATTACH A RESUME AND COVER LETTER TO YOUR APPLICATION.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System. Texas State University is an EOE .
Texas State is committed to increasing the number of women and minorities in administrative and professional positions.
Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.