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Texas State University Director, Virtual One Stop in San Marcos, Texas

Posting Information

Posting Number2023185

Posting/Functional TitleDirector, Virtual One Stop

University Pay Plan TitleDir, Virtual One Stop

LocationSan Marcos

DepartmentVirtual One Stop Student Service Center

Recruitment TypeOpen to All

Job TypeFull-Time

Monthly Salary$6,667.00 - $8,125.00

Job CategoryExempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.


  • Bachelor’s degree or equivalent combination of training and experience

  • Managerial experience

  • Supervisory experience

  • Higher education experience

Preferred Qualifications

Desired Skills

  • Two years of managerial experience and strong managerial skills

  • Two years of supervisory experience and excellent supervisory skills

  • Excellent customer service skills

  • Ability to easily adapt and learn quickly

  • Demonstrated initiative

  • Proven problem-solving and critical thinking skills

  • Highly proficient written and verbal communicator

  • Exceptional interpersonal and public speaking skills

  • Proven ability to work independently and as a team

  • Strong organizational skills

  • Proficient with PC, student information systems, and customer relationship management systems

Job Description

The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.

The Director, reporting to the Assistant Vice President for One Stop operations and Financial Aid and Scholarships, will create and design the soon to be established One Stop. The position manages the day-to-day One Stop operations. The position assesses the performance of direct reports via quality assurance measures, assesses overall customer service metrics, and directs operational changes to ensure the delivery of excellent service. The Director also works with home office department heads to facilitate seamless collaborations. The position will make sure their team is closely working with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication skills and customer service are essential to this position. Also essential to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.

Job Duties

Job Duties

  • Manage day-to-day One Stop operations

  • Work collaboratively with home office department heads to ensure One Stop operations are effectively addressing related student and parent needs

  • Develop and help train direct reports to ensure their success

  • Assess direct reports and provide feedback to facilitate their success and that of students

  • Establish, monitor, and drive needed changes to assessment metrics (i.e., staff performance, customer satisfaction, etc.)

  • Manage effectively and efficiently escalations from staff

  • Establish, assess, and manage needed improvements to technology to meet the One Stop mission

  • Oversee the development and maintenance of office policies and procedures

  • Assess potential enrollment barriers related to business processes and provide home office department heads with input on how these barriers might be addressed

  • Navigate confidential student information across multiple systems

  • Perform other duties as assigned

Additional Information to Applicants

Job Open Date11/23/2022

Job Close Date (posting closes at midnight)

Open Until FilledYes

Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start8:00AM

Normal Work Hours End5:00PM


Legal and Required Notices

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.


Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE .

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!

• Generous paid time off: vacation, holidays, sick days and many more!

• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program

• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.

• An inclusive Bobcat community: join our many social networks offered on and off-campus

• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

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