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Description We are offering a short term contract employment opportunity for a Desktop Support Analyst in San Ramon, California. As a Desktop Support Analyst, your primary role will be to provide technical assistance to our team and ensure the smooth operation of our computer systems. You will be working in a fast-paced environment where your expertise in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, and Active Directory will be highly valued.
Responsibilities:
• Provide technical support to team members, diagnose and troubleshoot hardware and software issues.
• Utilize Citrix and Dell Technologies to manage and maintain desktop environments.
• Operate EO/IR systems and Mac Computers to ensure optimal performance.
• Utilize Microsoft and Active Directory for configuration management and deployments.
• Provide deskside support to team members, ensuring minimal downtime and smooth operation.
• Regularly update and maintain computer hardware and software systems.
• Collaborate with the IT team to implement new systems and policies.
• Assist in training staff on the use of hardware and software systems.
• Proactively identify and resolve potential issues to prevent future system problems.
• Maintain a high level of confidentiality and professionalism at all times. Requirements • Must have at least one year of experience in a Desktop Support Analyst role or similar IT support role.
• Proficiency in Citrix Technologies and Dell Technologies is required.
• Experience with EO/IR systems is necessary.
• Knowledge of Mac Computers and Microsoft products is essential.
• Familiarity with Active Directory is needed.
• Hands-on experience with Computer Hardware is required.
• Must have skills in Configuration Management.
• Experience in Deployments is necessary.
• Proficiency in Deskside Support is required.
• Demonstrated ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to work under pressure.
• Must be able to work independently and as part of a team.
• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.
• Relevant IT certifications will be an advantage. Technology Doesn't Change the World, People Do.®
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