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Overview:
Job Status/Type: Full-time, year-round
Salary: $19.00-$21.00 Hourly
Position Level: Entry to Mid-Level
Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.
Supervisors are responsible for overseeing restaurant operations which includes training, motivating, evaluating, developing and coaching associates. As a part of the Leadership team, you will be monitoring the business needs for staffing, inventory and cleanliness. Supervisors will oversee back of house operations while providing quality service in a clean, safe atmosphere. Supervisors will be promoting a positive culture for associates and guests with an emphasis on hospitality and customer service.
Responsibilities:
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Ensure daily supervisor responsibilities are completed each day.
Supervise the training of seasonal/part-time agents who book for five Cedar Point properties.
Prepare agents to answer park information and operator line for Cedar Point.
Oversee the observation of agent phone calls and online chats for training purposes.
Resolve escalated calls from guests with concerns or complaints.
Review concerns or complaints with the agent to ensure guests are receiving proper service and information.
Monitor daily staffing levels and make adjustments accordingly.
Supervise the daily operation of the call center which include up to 50 agents.
Liaison for hiring.
Assist with incoming phone calls or chats as needed.
Qualifications:
Qualifications:
High School Diploma/GED
2-4 years of related experience in a leadership role
Ability to prioritize tasks
Calm demeanor with strong verbal and written communication
Ability to train and motivate employees
Strong time management skills
Strong customer service skills
Ability to effectively use Microsoft Office products such as Word and Excel
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.