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CVS Health Pharmacy Manager in Sanford, North Carolina

Job Description

Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. The Pharmacy Manager plays one of the most important roles at CVS Health as our pharmacy teams are at the forefront of this mission and are critical in both shaping healthcare and helping people on their path to better health.

The Pharmacy Manager leads and directs the Pharmacy Staff (comprised of both staff Pharmacists and pharmacy technicians) who help customers on their path to better health. The Pharmacy Manager is accountable for management, oversight and operation of all aspects of the pharmacy within his/her store including pharmacy professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability and loss prevention. A key component of the Pharmacy Manager role is keeping customers and patients healthy through adoption and management of our patient care programs. Pharmacy Managers are also responsible for the development and performance management of all Pharmacy Staff, identification of critical business opportunities, establishing meaningful solutions to drive performance and growth and successfully implementing those plans by managing the Pharmacy Staff to accomplish these goals.

SCOPE: This job description applies to all full time Pharmacy Managers outside of California

ESSENTIAL FUNCTIONS:

Customer Service / Patient Care / Quality Assurance

• The Pharmacy Manager delivers, and leads others to deliver, exceptional service to our customers

• Offers and provides clinical services, such as health screenings and the administration of immunizations*

o * Effective 8/1/2020, immunizing is an essential function of the job for all pharmacists, no exceptions

• Establishes trust and confidence with customers and patients by ensuring Pharmacy Staff is maintaining service standards according to company guidelines

o This includes diagnosing the root cause of service opportunities and implementing actions with the Pharmacy Staff when necessary

• Immediately acknowledges and greets customers in a courteous and professional manner and coaches Pharmacy Staff to do the same

• Helps to minimize healthcare costs by assisting customers that are affected by changes in programs, legislation, and Third Party insurance

• Actively meets and exceeds customer needs by driving compliance and adoption of all pharmacy workflow standards

Revised July 2020

o Including ensuring the appropriate schedule is implemented to best serve the needs

of the customer and business in accordance with budgeted payroll hours and

workflow model

• Partners with front store management to drive and develop solutions to enhance customer

experience

• Assists pharmacy and front store customers with their questions and concerns

• Takes accountability for customer and patient satisfaction and persists to resolve the

person’s unique problems until a solution is found

• Helps patients and customers on their path to better health by providing counseling when

appropriate

• Solicits information about a customer’s medical history to give appropriate medical advice

• Maintains high quality assurance standards by leveraging the appropriate systems and tools

during final verification, Drug Utilization Review (DUR), dispensing incident notification and

report completion

• Communicates and collaborates with all healthcare professionals to provide coordinated and

optimal patient care

Professional Practice

• Keeps our communities safe by ensuring Pharmacy Staff compliance with all federal and

state laws, rules and regulations and CVS policy and procedures at all times

o Includes exercising corresponding responsibility and professional judgment in the

filling of all controlled substances

• Keeps our colleagues safe by enforcing a safe work environment that fulfills the required

regulatory and company policies and procedures and holds colleagues accountable for

maintaining such an environment

• Maintains through the team a clean, organized and professional pharmacy department,

according to CVS standards

• Communicates with customers/patients while protecting their confidential health and drug

information according to HIPAA

• Participates in all required aspects of the prescription filling and pick-up process and use of

pharmacy computer system including, but not limited to, operating the cash register, data

entry of prescription orders, and resolving Third Party issues. Retrieves and files prescriptions

appropriately according to State and Federal Law

• Communicates with Field Management and Corporate regarding any required reporting

including, but not limited to, regulatory agency visits and maintains confidentiality thereof

• Actively prevents diversion and theft by complying with all Asset Protection procedures.

Properly secures the pharmacy department, safe, and pharmacy department access

o Includes properly reporting loss of drug product in accordance with state and federal

guidelines

Personnel Management

• Ensures the entire Pharmacy Team is positioned to help patients on their path to better health

by providing timely and ongoing feedback, both appreciative and developmental

• To best serve our customers and meet our financial goals, communicates performance

expectations and results to the Pharmacy Staff. Organizes information and important

correspondence in a way that can be easily understood and accessed by the Pharmacy Staff

Revised July 2020

• Formulates clear objectives, relays pertinent information to Pharmacy Staff and holds them

accountable for meeting objectives

• To establish a broad base of highly skilled team members capable of delivering on our

company purpose, the Pharmacy Manager is responsible for the training and development of

the Pharmacy Staff

• Provides a performance review and evaluation of Staff Pharmacists, Interns, and Technicians

according to scheduled review process

• Keeping our company values in mind, the Pharmacy Manager interviews, identifies and

selects the best talent with a range of diverse backgrounds and experiences

• Completes all required training and compliance programs and ensures that all other staff

members do the same

• Balances assignments that capitalize on people's strengths with stretch opportunities to

enable maximum development in and across the organization

• Acts as a trusted coach and mentor both within their line of responsibility and beyond

• Clearly and regularly communicates performance and behavior expectations to Pharmacy

Staff including, but not limited to, maintaining a work environment free from unlawful

discrimination and harassment

• Using his/her independent judgment, responsible for making or effectively recommending all

decisions regarding human resources of the Pharmacy Staff including but not limited to,

hiring, transferring, suspending, making decisions regarding reductions in force, recalling

individuals from such reductions in force, promoting, discharging, assigning, rewarding and

disciplining

Operations Management

• Understands all aspects of the pharmacy, assesses ongoing operations, and develops and

executes plans to improve pharmacy performance

Required Qualifications

Remaining upright on the feet, particularly for sustained periods of time

• Moving about on foot to accomplish tasks, particularly for moving from one work area to

another

• Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand

or arm

• Extending hand(s) and arm(s) in any direction

• Bending body downward and forward by bending spine at the waist

• Stooping to a considerable degree and requiring full use of the lower extremities and back

muscles

• Expressing or exchanging ideas by means of spoken word; those activities where detailed or

important spoken instructions must be conveyed accurately

• Perceiving the nature of sounds at normal speaking levels with or without correction, and

having the ability to receive detailed information through oral communication

• The worker is required to have close visual acuity to perform activities such as: transcribing,

viewing a computer terminal, reading, visual inspection involving small parts

• Occasional lifting of up to 30 lbs

• Exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a

negligible amount of force constantly to move objects

Minimum Required Qualifications

• Active Pharmacy License in the state in which he/she is employed

• Not on the DEA Excluded Parties List

• Immunization Certification through an accredited organization (i.e. APhA)*

• Listed on the pharmacy state license as the ‘pharmacist in charge’

• No pending felony charges or convictions for criminal offenses involving controlled

substances

Preferred Qualifications

.

Education

Bachelor of Science in Pharmacy or Pharm. D. degree

Business Overview

At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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