Areas of Interest
Administrative, Customer Service
Santa Clara - California - United States of America
Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
We believe your office should allow you to feel comfortable, productive, and inspired in your working life, because when people feel encouraged, extraordinary things happen!
As the heart of the workplace, you will help develop a sense of community by putting the well-being of others first. As you collaborate with colleagues to build support, you will have exciting opportunities to inspire moments of delight and pursue amazing outcomes each day.
In this role, you will deliver a memorable office experience as a cultural ambassador, community advocate and service leader.
We use people-led, technology-enabled services to connect employees to their environment via their mobile devices and through high-touch services and outstanding customer service support delivered by employees.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provides coordination and support for delivery of Workplace Services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, etc.
Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.
Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues.
Responds to customer requests and complaints with accurate and thorough information.
Create client and company Marketing materials and ensure alignment with brand guidelines.
Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Obtains assistance and makes appropriate notifications in accordance with operating procedures.
Provides additional support for the Experience Services team, including expense management, equipment care, and supply management.
Maintains records of vendor's proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
Delivers orientations, such as facility tours, how to submit a work order, where supplies are kept, ordering procedures, amenities, and software orders. Provides an overview of Host Experience service.
HS Diploma or GED required.
A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Apply high attention to detail and strong verbal and written skills.
Have a positive demeanor and quickly resolve any issues that may arise.
Requires basic financial terms and principles knowledge—calculating simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations and solve problems.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Open and flexible work schedules.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for long periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.
We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Experience Receptionist position is $35,900 annually or $17.26 per hour, and the maximum salary for the Experience Receptionist position is $56,160 annually or $27.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at email@example.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)