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16297BR
International Assignment Consultant
Sao Paulo
Outside the US
Job Description
International Assignment Consultant
Employment Type
Full-time | Hybrid
Working Hours: Monday through Friday, 9am – 6pm
Office Location: Avenida Paulista (Metrô Trianon), São Paulo, Brazil.
Job Description
The IAC/ International Assignment Consultant serves as the navigator and owner of the relocation process for their international assignees. You will provide subject matter expertise in relation to all assignment related issues. Your responsibilities may include administration of client's relocation policy/program, delivering expatriate compensation services, counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service.
Major Duties And Responsibilities
Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family.
Coordinate and manage the delivery of Cartus core products and services to assigned customers according to client standards; manage vendors as dictated by client policy.
Counsel assignees as to the best utilization on international assignment program benefits
Demonstrate knowledge of Cartus products and services in all interactions with client and customer
Counsel assignees on the administration of their compensation and taxes while on assignment
Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Compensation team) on schedule.
Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle.
Ensure data integrity in all Cartus systems.
Maintain compliance with Cartus corporate polices, programs, and standards.
Other duties as assigned, training, special projects, etc.
CRITICAL DIMENSIONS
Customer Advocacy
Strategic Thinking-strong Judgment/Decision Making skills.
Teamwork
Excellent Communication Skills
Flexibility
Attention to Detail
Planning/Organizing
Interpersonal/Influencing
Cultural Awareness
Ability to work on fast-paced environment.
Creative thinker with excellent problem-solving skills.
Qualifications/Selection Criteria
Bachelor's degree or equivalent work experience required.
Minimum of 5 years related business experience in the customer service, consulting or global mobility field required.
Bilingual English/Portuguese. Spanish a strong plus .
Personal/professional expatriate experience a plus.
Expatriate/assignment compensation administration and tax experience required.
Strong, demonstrated, well-developed customer service skills.
Demonstrated analytical and process skills are a minimum requirement.
High level of accuracy and process orientation required.
Proven experience at project management and portfolio management required.
Computer proficiency in MS Office required.
Employment Type
Full-time
Company
Cartus
About Us
With more than 60 years in operation, Cartus (https://www.cartus.com/) offers a broad range of world-class employee relocation services designed to manage all aspects of an employee’s move and facilitate a smooth transition in what otherwise may be a difficult process for that employee. Cartus is a leading provider of outsourced relocation services in the United States and worldwide. The Company assists in the transfer of employees from more than half of Fortune 500 companies, and facilitates U.S. corporate-sponsored relocations, including orchestrating moves for numerous affinity membership organizations and government agencies. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the World’s Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIn’s 2022 Top Companies in the U.S., and honored by Forbes as one of the World’s Best Employers 2022.
At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2022 Best Employers for Diversity.
Forbes 2022 World’s Top Female Friendly Companies.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index.
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
With diversity, we succeed together. We hope you’ll join us.
EEO Statement
EOE AA M/F/Vet/Disability