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Description
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.
The program manager will directly be sponsor for coordinating projects prioritization and next features along with our tech teams and support to evolve our payments experience by working backward to the customers, analyzing the main KPI´s and proposing new solutions to improve our customer journey for our Amazon Payment Products program.
Key job responsibilities
Implement new features and continuously enhance the paying customer experience for our payment products in Brazil;
Engaged with partner to discuss products focused on developing new product features;
Follow the product KPIs to work on opportunities to improve activation, reduce churn and drive acquisition.
About The Team
Our vision is to be the provider of the most innovative, secure and customer friendly payment options to customers in BR, providing access, driving engagement and increasing affordability through the value-added benefits and seamless experience that our products offer.
Key job responsibilities
Product or program management, product marketing, business development or technology experience;
Bachelor's degree or equivalent;
Experience owning/driving roadmap strategy and definition;
Experience with end to end product delivery;
Experience with feature delivery and tradeoffs of a product;
Experience as a program manager or owner;
Experience owning technology products;
Advanced English.
Preferred Qualifications
Experience in influencing senior leadership through data driven insights;
Experience working across functional teams and senior stakeholders;
Knowledge of key customer experience metrics and methodology (e.g., NPS).
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA
Basic Qualifications
5+ years of program or project management experience
5+ years of working cross functionally with tech and non-tech teams experience
5+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules