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Job Summary:
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
Show CARE by participating in venue recycling efforts before, during and after the show.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Other tasks as assigned by the Guest Services Manager
Refer unresolved customer grievances to designated departments for further investigation
Assist guest with any questions or needs within the Venue.
Qualifications:
Customer Service and communications experience is a plus!
Strong strategic thinking and creative problem solving skills
Excellent verbal and interpersonal communication skills
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills
Position requires frequent walking and standing.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.