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https://illinoisjoblink.illinois.gov/jobs/11816570 Company Description
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full
spectrum of water, waste and energy management services, including water
and wastewater treatment, commercial and hazardous waste collection and
disposal, energy consulting and resource recovery. VNA helps commercial,
industrial, healthcare, higher education and municipality customers
throughout North America. Headquartered in Boston, Mass., Veolia North
America has approximately 10,000 employees working at more than 350
locations across the continent. Please visit our website
www.veolianorthamerica.com
Job Description
BENEFITS
Veolia\'s comprehensive benefits package includes paid time off
policies, as well as health, dental and vision insurance. In addition,
employees are also entitled to participate in an employer sponsored
401(k) plan, to save for retirement. Pay and benefits for employees
represented by a union are outlined in their collective bargaining
agreement.
Position Purpose:\
Strategically lead and manage the customer fulfillment process. Manage
the customer experience by coordinating all aspects of the customer
service cycle. Provide technical support to customers and Veolia teams,
providing guidance in chemical grouping, disposal options, approvals,
RCRA & DOT regulations, and compliance.
Primary Duties/responsibilities:
- Own the customer service experience. Be the primary point of contact
for customers within assigned branch territories. Engage multiple
internal teams across branches to provide an excellent customer
experience by coordinating and leading the customer service cycle.
- Coordinate communications (both internal and external) for all
aspects of customer and technical service.
- Analyze, plan and facilitate resolutions for customer service and
technical issues.
- Create new Waste Information Profiles (WIPs) ensuring compliance in
accordance with RCRA & DOT regulations.
- Manage the waste approval process both with internal and 3rd party
TSDFs, determining the most cost-effective methods that comply with
customer approved facilities and technologies.
- Manage the creation of jobs and tickets for customer service
requests. Create detailed work orders to ensure accurate job
understanding of operations teams.
- Oversee post-shipment processes including review of job information.
Verify WIPs and approvals and resolve any issues and discrepancies
to ensure TSDF acceptance and impact to invoicing.
- Collaborate and coordinate with team members to manage all other
incoming customer requests, including support for quoting new
service categories and working will billing team on customer
invoicing process.
- Other duties and responsibilities as assigned by Customer Excellence
Manager.
Qualifications
Education / Experience / Background:
- Demonstrable experience in customer service/ fulfillment
- Experience of waste management and disposal
- High School diploma with minimum of 1 year experience in similar
field
- Preferred degree or equivalent experience in science, mathematics,
or business
Knowledge / Skills / Abilities:
- Strong customer relationship/ management skills
- Focus on meeting customers needs, offering the least complex and
most efficient solution for ESS
- Technical knowledge of waste management and disposal preferred
- High attention to detail
- Highly organized and structured - able to follow a standard process
- Able to work collaboratively acros s different functions and to
secure help from colleagues
- Strong verbal and written skills.
Required Certification / Licenses / Training:
- Veolia training as required.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is
accurate as of the date of this posting. The Company reserves the right
to modify this information at any time, subject to applicable law.