This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11861223 About Marsh
McLennan Agency Midwest
Marsh McLennan Agency\'s Midwest Region is a full-service brokerage
providing business insurance, employee benefits, private client
insurance, and retirement services to businesses and individuals across
the country. MMA Midwest is consistently recognized as a top workplace,
attracting and retaining its insurance talent by rewarding expertise and
investing in career development. Colleagues enjoy an award-winning
culture that fosters a highly productive and results-driven working
environment.
The Business Process Specialist is an expert in Marsh McLennan Agency
Midwest\'s client service processes, agency management systems and best
practices. Leveraging that expertise, they lead our client service
training programs and partners with employees and their managers to
ensure they have the know-how and resources to execute their roles
efficiently and accurately and in a manner, consistent with our
corporate values and best practices. They have a fine eye for the
details and are always on the lookout for ways to continuously improve
our processes and clarify procedures to drive efficiency for our client
service teams. With a strong knack for problem solving, the Business
Process Specialist serves as a frontline resource for our staff when
help is needed working through a workflow or troubleshooting a potential
problem with our agency management system.
PROCESS MANAGEMENT
- Participates in creating workflows that start with the end in mind
and that master the most efficient path to the desired result while
effectively balancing the needs of the business with those of our
employees and clients
- Analyzes existing processes that allows the current state to be
diagnosed and a future state established; demonstrates an awareness
of the impact and consequences of business process design decisions
- Identifies where process bottlenecks exist and the impact of changes
on the business; escalates the need to establish a plan to
streamline processes where needed and participates in the resolution
- Proactively seeks user feedback on areas of opportunity to improve
efficiency, quality, and effectiveness within our processes
- Considers agency management system(s), reporting tools, client
portals and other available technology and software when
participating in the creation of new processes
- Consistently searches for best practices to incorporate into
procedures and workflows and actively seeks areas of the business
that need solidification and documentation of process
- Documents and maintains procedures, and other business process
artifacts, to be used both in training and as an ongoing reference
AGENCY MANAGEMENT SYSTEM ADMINISTRATION
- Can easily identify problems or inconsistencies as it relates to the
configuration, security structure and workflow management within the
agency management software; leverages existing resources and tools
to inform the decision-making process or while problem solving
- Participates in all upgrades of our agency management systems; this
includes reviewing release notes, testing workflows, updating
procedures and training on system releases
- Makes recommendations for how enhancements and new features of our
agency management systems can be implemented to make improvements to
our business
- Serves as a first point of contact for staff and managers to resolve
workflow issues within the agency management system; maintains
relationships with software vendors as appropriate
CHANGE MANAGEMENT
- Consistently follows MMA Midwest\'s change management best practices
and sets an example for others within the organization
- Demonstrat s the ability to apply change management principles to
projects and in all interactions with internal clients; this
includes fostering an interdisciplinary approach and effectively
engaging other departments to achieve desired outcomes
- Participate in identifying the impact of change on stakeholders and
makes recommendations on how to successfully execute a change
management strategy
- Leverages project planning and tracking tools to keep all
stakeholders informed, aware of key milestones and progress toward
desired results
EXECUTION OF LEARNING PROGRAMS
Executes training and mentoring programs on MMA Midwest\'s client
service process, agency management systems, best practices and other key
areas; ensures a positive and successful training experience for
employees and managers
Demonstrates excellent facilitation skills that create a learning
environment that complements our culture and allows for participation
and collaboration
Identifies training needs and develops solutions to meet those needs;
depending on scope and scale of the solution, this may include involving
Learning & Development in the creation of a solution
Connects employees to the important role they play in minimizing risk
and maximizing health for clients
E