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CVS Health Implementations Project Manager in Scottsdale, Kentucky
Implementation Managers are responsible for onboarding new and/or existing clients joining CVS Caremark. Caremark is a PBM (Pharmacy Benefits Management Company) responsible for managing Employers and/or Health Plan prescription benefit plans. As a Client Implementations Manager, you will have the opportunity to utilize your client relationship and project management skills to ensure successful installation of medium to large CVS Health clients including health plans, employers, and Third Party Administrators (TPAs). You will be the primary client contact and project manager from contract execution through client go-live and you are seen as a key member of CVS Health’s client operations and account services team. During this time, your responsibilities will include:- Partnering with primary internal groups such as Sales, Eligibility, Quality Assurance, and Account Management to ensure all client requirements are met and supported.- Developing the implementation project plan and tracking progress relative to the plan through weekly update calls and action log maintenance.- Mentoring junior colleagues throughout the implementation process.- Conducting “lessons learned” and feedback meetings post-implementation to improve processes for the future.Your success will be measured by an on-time delivery of client requirements with limited client and member interruption. Client satisfaction is also paramount to your success and you will be evaluated post-implementation via client surveys. This position affords you the opportunity to gain visibility to senior leadership through updates on strategic initiatives and projects. The contributions you will make as a Senior Client Implementations Manager will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
- 5 + years of client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry* Must have the ability and flexibility to travel 25%-40%
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
- Certification in Project Management* Matrix management experience
Bachelor's degree is required; equivalent work experience may substitute
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.