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Req #: 233792
Department: UW MEDICINE IT SERVICES
Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/
Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.
Posting Date: 04/26/2024
Closing Info: Open Until Filled
Salary: $8,085 - $9,882 per month
Shift: First Shift
Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academi-staff-20210208.pdf)
UW MEDICINE IT SERVICES has an outstanding job opportunity for a EPIC RESEARCH APPLICATIONS ANALYST 2 position.
PLEASE NOTE: This is a fully-benefited, temporary position expected to last 12 months. WORK SCHEDULE
100% FTE – 40 hours per week
Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday POSITION HIGHLIGHTS
Interacting with customers and performing detailed, intermediate to advanced level requirements analysis.
Analyzing intermediate to advanced level work process flows and technical solutions to bridge the gap between current and future states.
Designing, building, testing, and implementing intermediate to advanced level enhancements to meet requirements.
Collaborating and coordinating with other application teams (clinical and non-clinical) on research related builds.
Supporting intermediate to advanced level research needs and cross-over with Clinical Trial Management System.
Building, developing, and supporting intermediate to advanced level interfaces/bridges/billing.
Providing intermediate to advanced level production support and ongoing system troubleshooting, maintenance, monitoring, and training.
Participating in intermediate to advanced level projects, processes, and documentation to support customer needs. DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
PRIMARY JOB RESPONSIBILITIES
You perform intermediate to advanced level analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction.
You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed.
You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.
You prioritize tasks with guidance from designated lead, supervisor, or project manager.
You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates.
You identify intermediate to advanced level improvement opportunities through analysis.
You provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies.
You test intermediate to advanced level scenarios conforming to quality standards at the component/feature level.
You evaluate and implement intermediate to advanced level management requests for information to generate reporting requirements. REQUIRED QUALIFICATIONS
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent education and/or experience.
Currently holds one current Epic certification (or equivalent with other EHR systems) OR has had Epic proficiency (or equivalent with other EHR systems) for 2+ years in relevant functional/business area.
Currently holds or is willing to complete necessary certifications (determined at time of hire) within first 6 months of employment. Certifications may include, but are not limited to Core Clinical, Research (clinical or billing) Beacon, Hospital Billing/Professional Billing, Clinical Applications, and Healthy Planet.
2+ year(s) of recent healthcare or IT experience, including:
1+ year(s) of experience providing EHR systems application maintenance/support.
1+ year(s) of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).
Demonstrated experience with EHR systems application maintenance/support.
Demonstrated experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
Demonstrated experience with clinical research - particularly utilizing Epic and/or OnCore CTMS. CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.#monster ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team . Join our mission to make life healthier for everyone in our community. #monster
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.