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About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Field Service Technician II will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. Responsibilities Initially help support pre-production vehicle builds, including assisting cross functional teams Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant Operate remotely until the local service center opens, if applicable Follow Rivian repair procedures with efficiency without compromising quality and safety Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles Assist and support vehicle repairs in a setting outside of a service center Conduct road tests on vehicles to ensure quality of the repair Perform necessary parts operations such as parts ordering, receiving, shipping and inventory Identify and explain the Rivian product line, EV framework, tools and accessories Stay up to date with technical skills and required training Support campaigns and containment initiatives Maintain and process accurate expense reporting as needed Maintain high quality work and efficiency while working with little supervision Ensure proper documentation and technical notes are satisfactorily for internal and external use Identify areas of improvement and provide feedback to senior technicians or manager Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Provide service support to the field to support the Service organization Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment Additional plant support, including travel, may be required depending on business need Qualifications HS Diploma or GED preferred Graduated from an accredited automotive repair school preferred Have hands on work for 3+ years, and in the automotive field is a plus Proficient in using hand tools and power tools Know basics of diagnosis and workflows Able to read electrical schematics Entry Level Diagnostic exposure Understands how high voltage and low voltage electricity works (basic electricity theory) Able to perform tire repair and vehicle alignment Ability to drive non-commercial truck and tr