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Carlson Rezidor Hotel Group Front Office Representative in Seattle, Washington

Radisson Hotel Seattle Airport is currently recruiting for the fulltime position of Guest Service Associate. To be immediately considered for this amazing opportunity and to become part of an award winning team, please email us your detailed resume! ESSENTIAL DUTIES AND RESPONSIBILITIES: Receives and processes incoming guests Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions Keeps current on hotel accommodations, services and local attractions Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Records resolutions to guest complaints on the "Make it Right" log Works with other departments as appropriate to arrange for services requested by the guest Stays current with developments in the hotel by reviewing and updating the communication log Prepares end of shift summaries and communications for management and other shifts Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program Makes reservations in accordance with hotel's yield management practices Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards May be responsible for answering and fielding all calls to the hotel, both internal and external Identifies and records special billing instructions and notifies Accounting Obtains appropriate approvals and signatures for guest transactions Follows hotel policy on cash banks Assist with guest drop off and pick up at Seatac Airport by operating company shuttle Maintains confidentiality of guest information Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality REQUIREMENTS: Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment Experience in Opera system preferential Ability to operate company shuttle Strong verbal, written and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Must be able to operate company van Ability to work a flexible schedule including holidays, weekend, and night audit Working knowledge of computer and math skills. PHYSICAL DEMANDS: Ability to stand, stoop or bend for entire shift Ability to lift up to 20 pounds OTHER INFORMATION We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We particip