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Job Title : LMS Administrator
Location: Seattle, WA
Type: Contract, Potential for extension or conversion to permanent
Pay Range: $49 – 59/hr
Overview
The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS). The position will report to the Global Cell Therapy Quality Training Lead.
Responsibilities
LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.
• Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
• Review training form submissions for adherence to good documentation principals, accuracy and completion.
• Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
• Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits
• Build and/or run reports to show user status or other requested information.
• Apply LMS knowledge to provide front line technical support (or escalation) for users.
• Thoroughly research customer requests and questions and provide suggestions for resolution.
• Track and document all incoming customer requests, data entry and filing for department metrics.
• Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principals (GDP).
• Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests.
• Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs. stated training need.
• Always provide excellent customer service.
• Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration.
Requirements
Education and Experience:
• Bachelors degree preferred
• 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
• Learning Management System (LMS) background preferred.
• An equivalent combination of education and experience may substitute
Knowledge, Skills, and Abilities:
• Must have basic GMP and Quality knowledge.
• Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
• Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
• Must demonstrate basic writing skills and be able to follow technical reports.
• Must be action-oriented and customer-focused and possess learning agility.
• Excellent organizational and written skills.
• Ability to work independently, have a high degree of accountability and accuracy of work.
• Intermediate skills in design, development, and implementation of training.
• Proficient in MS Outlook, Word, Excel and PowerPoint.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.