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Working Each Day to Make a Difference

At Community Health Plan of Washington, we're driven by our belief that everyone deserves access to quality health care.

More than 25 years ago, we made a commitment to improve the health of our communities by making quality health care accessible to all Washington state residents.

We continue that pledge today by providing affordable comprehensive coverage to more than 315,000 individuals and families throughout the state.

• We are a local not-for-profit health plan in Washington State.
• We are committed to keeping Washington families healthy.
• We connect our communities to the health resources they need.
• We provide access to high-quality care for our members.
• We connect and empower our members through technology.
• The Community Health Centers we partner with strive to support members with a comprehensive mix of medical resources in one convenient location.
• Our partnerships with Community Health Centers and our extended provider network help us improve the health care delivery system.

To learn more about how you can make a difference working at Community Health Plan of Washington, visitwww.chpw.org{rel="nofollow"}.

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Member Communications Manager

This is a hybrid position; we are open to any candidates that reside in Washington State. Occasional travel to Seattle may be needed.

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[About the role:]{.underline}

This position will play an important role for Community Health Plan of Washington (CHPW) member communication strategy, ensuring our members receive timely and engaging information personalized for them. As Member Communication Program Manager, you will take a leadership role in ensuring our members receive timely, clear, and valuable updates on using benefits, staying healthy, and other key health initiatives to help meet our business objectives. This role requires close collaboration with many internal teams, including Member Onboarding, Health Services, Quality, Pharmacy, Marketing, IT, Compliance and Legal, to ensure messaging is accurate, timely, consistent, and aligned with our organization's goals. You will help to develop business rules and processes that optimize delivery and open rates, and leverage data-driven insights to continually refine our approach. This role touches all facets of the business ensuring cohesive and effective communication throughout the member journey.* *

[Qualifications:]{.underline}

[Education & Prior Related Experience:]{.underline}

• Hold bachelor's degree in communications, marketing or digital marketing, business, English, or a related field (or equivalent professional experience)
• Have minimum of four (4) years of experience in multi-channel communications, specifically with large-scale email and SMS, campaigns
• Possess expertise in managing multi-channel communication programs, with a strong focus on automation and scalability.
• Healthcare experience preferred especially with Medicaid and/or Medicare

* [Essential functions and Roles and Responsibilities]{.underline}[:]{.underline}* 

Collaborates with cross-functional teams to align communication strategies, enhance member experience, and ensure messaging is clear, relevant, and accessible. Partners with internal teams to develop and implement communications that keep members informed and engaged with available benefits and health services.

Manages a multi-channel member communication strategy---including SMS, email--, to engage members effectively across all stages of their journey. Bala