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Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
We are seeking a highly motivated individual for the role of Senior Business Systems Analyst to work in the exciting area of the Customer Experience (CX) Delivery Systems Team. The Senior Business Systems Analyst will take a lead role in implementing Workday Professional Services Automation (PSA) projects. This role requires collaboration with cross-functional teams to enhance business efficiency and elevate the user experience for our Services organization and partners. The Senior Business Systems Analyst will offer system guidance, hands-on support, and tier-two support for PSA system issues.
About the Role
Responsibilities include but are not limited to:
Orchestrate all Delivery Systems projects within your specific product and/or subject matter area.
Conduct ad-hoc analysis to support specific initiatives.
Work cross-functionally across teams, geographies, and organizational levels to identify and translate business requirements into scalable system-driven solutions.
Develop expertise in the Workday PSA product line.
Provide daily hands-on problem management, guidance, and support for business partners.
Ensure regional alignment across all functions within the Services organization.
Support continuous improvements and evaluate the impact and prioritization of individual projects.
Create and deliver presentations for various forums and levels.
Lead change management processes by developing communications, job aids, and training across Workday Services for new functionality and project releases.
Perform ad-hoc analysis and leverage data to validate and support all process and system changes.
Articulate complex ideas and concepts through clear and concise verbal and/or written communication.
Leverage business knowledge and expertise to find opportunities for process improvements.
Collaborate with the Workday on Workday (WoW) team on planning, prioritization, design, and deployment of system improvements and new features.
Partner with the Product Management team to understand new features and enhancements.
Deliver compe