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Description
Amazon Online Stores enables over 2 million third-party sellers in eleven market stores to list their products for sale to Amazon customers across the world. Within our WW stores business, International Seller Services (ISS) oversees the recruiting and development of Sellers for all of our international market stores (e.g. CN, UK, Germany, Japan, Middle East, MX etc.). ISS also enables global selling, helping Sellers in one country expand and sell internationally. US Global Sales (USGS), within ISS, is chartered to facilitate global selling for US based Sellers who are either already established in Amazon’s US store or are new to Amazon and looking to sell internationally. International Seller Growth (ISG) central products team within ISS develops products to support sellers and account managers who support them.
As a single threaded owner of learning and development charter for the USGS and AM Tools teams, you will own the full life cycle of designing, developing and implementing of course curriculum for USGS account managers and build self paced trainings for Gen AI enabled products launched to account managers world wide to drive awareness and adoption.
Key job responsibilities
• Design and develop engaging learning content including but not limited to creating instructional videos, handbooks, wikis and other collateral
• Collaborate with program/product owners to develop and regularly update self-paced training content
• Collaborate with regional stakeholders to identify training needs and proactively plan and design training roadmap
• Collaborate with region/country level PoCs to localize training content where applicable
• Manage the program roll out and drive continuous improvement of instructional design and training processes including establishing and measuring success metrics and feedback loop
• Contribute to org planning and periodic business reviews through timely inputs
• Collaborate with Product Managers for developing product specific communication
A day in the life
The ideal candidate is resourceful, customer-focused and team oriented. They build strong relationships with key stakeholders, shift gears at short notice, and enjoy developing training and quality improvements in a dynamic organization. They are adept at managing product focused course development, eLearning solutions, needs analysis. The candidate has a proven track-record of demonstrating customer obsession, ownership, trust building, and delivering results in a fast-paced business environment. The ideal candidate will also have exceptional interpersonal skills, written and verbal communication skills, attention to detail, and the ability to prioritize, with the ability to work in a dynamic and ambiguous area.
About the team
The teams mission is to drive the productivity of Account manager cohort worldwide through intelligent products and in the process help sellers managed by them grow on Amazon. As a vital member of the team, you will interact with product managers and AM stakeholders worldwide to develop best in class learning content.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
• 5+ years of experience in the field of instructional design, including experience in designing and delivering training solutions to large organizations/teams
• Experience designing and developing training materials in all modalities, including ILT, e-learning, and video
• Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes
• Experience driving change to improve knowledge outcome of teams/organizations
• Ability to represent complex concepts through a combination of written and visual content
• Project management skills including, planning work, managing details, keeping multiple tasks/projects on track, working with stakeholders, and delivering results
• Knowledge of authoring tools including Articulate, Adobe Captivate, Camtasia, Rise etc.
• Multi-media development in audio, video, and/or animation (e.g. Adobe Illustrator, Photoshop)
• Experience implementing standardized assessments, certification programs, and simulation-design
Preferred Qualifications
• Graduate degree in instructional design, adult learning, or other education-related field
• Industry certification in Instructional Design
• Hands on experience in applying frameworks and training models including ADDIE, SAM, Kirkpatrick
• Experience with emerging tech trends for content creation (e.g. gamification, virtual reality, augmented reality and xAPI)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,800/year in our lowest geographic market up to $144,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.