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Description
How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!
Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
Key job responsibilities
We are searching for a Sr. Partner Operations Manager who will be a key leader interfacing with world-renowned studio partners on the delivery process and publishing to Prime Video. You will be responsible for owning programs and partnering with cross-functional teams to enhance the global customer experience through innovation and operational efficiency to deliver value for the customer.
The successful candidate will have experience within the digital supply chain, with a passion to innovate and tackle complex problems. They will successfully deliver and drive updates through their team within Prime Video workflows while navigating ambiguous environments, and manage multiple stakeholders and processes to deadlines. They must possess strong verbal and written communication skills, be self-driven, and deliver high quality results to delight our customers.
A day in the life
You Will:
Be the subject matter expert of your assigned program
Define value propositions, entitlements, and limitations
Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions
Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement
Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
Have a passion for continuously improving the customer experience
Be a creative problem solver who always thinks critically about next steps
Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA | Seattle, WA, USA
Basic Qualifications
Demonstrated ability to lead cross-functional teams to deliver products and projects on tight deadlines
Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams
Experience coordinating complex program development cycles
Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
Experience managing, analyzing, presenting, and communicating relevant results to senior management
Strong attention to detail, end-to-end ownership, and driving results
Bachelor’s degree or equivalent professional experience
Preferred Qualifications
5+ years of experience in Digital Supply Chain, Account Management, Partner Management, Operational Management, or Business Development within large global organizations
Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
Advanced skills and experience with Excel and Access, or similar database
Ability to understand customers and their behavior in order to drive new feature development
Exceptional interpersonal and communication skills, including strong writing and speaking skills
Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
Broad commercial awareness developed in a fast-moving environment
Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data
Master’s degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $95,500/year in our lowest geographic market up to $245,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.