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Customer Service Representative
Location: Sedalia, Missouri
Department: Marketing Services
This role works closely with Scholastic, Yearbook and College sales reps and managers to coordinate their orders for marketing materials, and resolve related questions or issues.
Job Duties:
Communication with sales representatives, managers and internal departments
Enter data from orders to appear on reports, schedule vendor print dates and ship/delivery dates, and coordinate orders throughout the process
Monitor reports to ensure orders are on time, provide adequate follow up and expediting of orders
Audits order templates and schedules orders
Coordinate and schedule print orders for the yearbook collateral used to support the selling effort of sales representatives in these markets
Check and edit order details and ensure adhering to policy/ procedures and pricing guidelines
Resolve issues arising from representatives, managers, marketing, vendors and internal staff
Work on special promotions or other projects as required
Required Skills
High school diploma or equivalent
1-2 years’ experience in customer service and/or offset printing facility
Proficient using Microsoft Office (Excel, Word)
Excellent verbal and written communication skills
Requires high accuracy and close attention to detail
Ability to work independently as well as in a team environment
Ability to multi-task
Strong problem solving, organizational, prioritization skills and follow-up skills
Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy