At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
OEM Technical Support Engineer
Responsibilities
Helping customers solve technical issues, including mainly for our machine presales application solutions, and our software products and connectivity.
Answering questions from customers and prospective customers about the features and capabilities of our software and hardware.
Interface between R&D and our customers
Communicating customer needs and wishes to our development and engineering staff.
Creation of CAD drawing and documentation
Support installations and our field tech support
Occasionally some urgent service after sales
Positively seek for potential opportunities in the market, working closely with sales team
Conducting Feasibility test and making test report– demonstrating with customer’s sample
Requirements
Excellent understanding of the technical fundamentals of various interfaces (Ethernet, RS-232 etc. You should have a solid knowledge of protocols such as (binary text, XML, OPC etc.).
Good knowledge of coding machines or electronic equipment engineer background is preferred;
The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
Excellent writing (good skills in grammar) and verbal communication skills; team player; self-motivated; adapts easily to dynamic, complex environments; can work with minimal guidance and supervision
Excellent telephone mannerisms. Some support will be provided over the phone.
Familiar with CAD systems like Auto cad.
Minimum of 2 years’ experience in document writing, creation of CAD drawings and technical support
Excellent understanding of various factory automation processes(EV, Electric device, Automobile, F&B, Pharmacy etc.,)
A lot of e xperience in solving equipment-related problems in customer’s factory
Positive mindset to respond kindly to customer requests
The Ideal candidate will also possess the following skills:
Able to work independently and efficiently to meet deadlines.
Team spirit.
Self-motivated, detail-oriented and organized.
Language skills: English is a plus
Solid knowledge Microsoft package, like Excel, Word, and Outlook
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.