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Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
JOB SUMMARY
Communicate with customers for Breast implant (Natrelle@) warranty service program; collect and sort out warranty documents and report adverse events for the compliant and accurate warranty service operation.
RESPONSIBILITIES
Primary contact of HCP and patient query as a call center officer for Breast implant (Natrelle@) warranty service
Responsible for the collecting, sorting and archiving warranty documents
Ensue accurate warranty log and data management, document storage, warranty mailbox based on internal policy and regulation.
Ensure the knowledge of Breast implant (Natrelle@) warranty service, related SOP and regulations for the right customer query handling
Qualifications
Experience of call center, customer service or related job
Ability to comply with quality systems procedure and policies.
Ability to communicate effectively, orally and in writing.
Ability to handle sensitive conversations.
Able to work effectively in a team/matrix environment.
Intermediate in English (written)
Proficiency in the use of Microsoft Word, Excel and PowerPoint.
Bachelor’s degree or equivalent qualification preferred
Experience in the healthcare, medical device or pharmaceutical industry preferred
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Additional Information
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.