Job Description Summary
All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Roles and Responsibilities
Response customer technical inquiries on CFM56-3/5B/7B series engines, mainly focus on line maintenance, controls and engine systems questions
Lead and support fleet events investigation and complicated fleet issue solving by horizontal leadership with engine systems domain knowledge and system thinking
Deliver customer technical communication to ensure customer fully understand fleet issues solving status, containment plan, final fix resolution, support customer maintenance and fulfill customer satisfaction
Support maintaining fleet reliability and stability by collaborating with PSE hardware owners and Life Cycle Engineers
Support Instructions for Continued Airworthiness (ICA) Manual maturation
Required Qualifications
Fluent in Mandarin and English
Bachelor’s degree or plus in Engineering, Physics, Mathematics, or Computer Science from an accredited college or university
3 years of experience in turbofan engine engineering position
Desired Characteristics
3+ years of experience in aircraft engine hardware design, analysis, testing or integration is highly desirable
Demonstrated ability to analyze and resolve problems
Ability to plan, execute and document programs with process orientation approach
Strong technical aptitude, including applicable engineering tools and systems
Strong oral and written communication skills
Strong interpersonal and leadership skills
Strong teamwork skills or experience in a teaming environment
Ability to guide and influence others
Ability to work independently, especially under tight deadlines
Willingness to learn and adapt quickly
Additional Information
Relocation Assistance Provided: No