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Description
We're hiring a Program Manager to roll out seller experience improvement program. You'll focus on implementing a framework for improving overall global seller experience while enhancing seller compliance.
Responsibilities include identifying seller pain points, policy and compliance tools improvement opportunities and working with cross-functional teams to drive changes.
The ideal candidate thrives in ambiguity, has strong desire to deliver results and is able to earn trust with stakeholders.
Key job responsibilities
• Partner with WW safety team to improve selling partner experience
• Support Safety and Compliance escalations from internal partner team
• Deliver product safety education programs.
A day in the life
Consolidate and track seller anecdotes. Drive education, seller experience improvement plans. Liaise with local and WW stakeholders. Report on goal progress and bottlenecks to leadership team.
About the team
The Trustworthy Shopping Experience Asia Global Selling (TSE AGS) team strives to ensure the long-term success of AGS Sellers on Amazon by facilitating global business scaling. Our mission includes safeguarding customer satisfaction by verifying the authenticity and quality of products on the platform. We prioritize upstream product compliance and safety, informing sellers about relevant laws and regulations during onboarding. Additionally, we work to enhance customer experience by addressing safety, quality, and order defects. Collaborating with business and partner teams, we develop CN-first solutions applicable globally. We also engage with regulators, law enforcement, and consumer forums to communicate Amazon's commitment to a superior experience for both sellers and customers.
We are open to hiring candidates to work out of one of the following locations:
Shanghai, 31, CHN
Basic Qualifications
• Bachelor’s Degree
• 5+ years' program management, business development, management consulting experience
• 5+ years' experience related to risk management, product/food compliance, regulatory compliance.
• Strong written and verbal communication (both English and Mandarin).
• Experience working with and presenting to leadership
• Experience working with global and cross-functional teams
Preferred Qualifications
• Bachelor’s Degree in business, finance, operations, regulatory, risk management or related field.
• Excellent organizational skills with critical attention to detail, deadlines and reporting
• Demonstrated skill and passion for problem solving
• Penchant for process improvement to mitigate risk and deliver a positive customer experience
• Ability to make decisions even in ambiguous situations
• Experience working independently, autonomously and collaboratively