JOB REQUIREMENTS: IT Technical Services Coach - 51135
DESCRIPTION/RESPONSIBILITIES: Johnsonville, LLC IT Technical Services
Coach Position Overview: The IT Technical Services Coach will lead a
team of members integral in supporting the ongoing successful
interaction with hardware and software technology. This position will
leverage the analytical, communication, and interpersonal skills to
focus the team\'s effort on ensuring efficiency and productivity for the
membership. As a leader within the broader IT Team in a coaching
capacity, the individual must interact with IT business partners,
Service Desk technicians, and other IT business leadership to translate
and operationalize needs that are solved through the technology
deployed. Successs in this role means remaining budget conscientious,
ensuring effective use of resources, exercising technical and management
experience and thinking quickly in pressure situations, and exercising
your knowledge of where to look for answers. Responsibilities: * Direct
daily operations of team, analyzing workflow, establishing priorities,
developing standards and setting deadlines * Manage vendor
relationships * Lead and manage the asset lifecycle process * Oversee
the negotiation and procurement of hardware and services * Lead weekly
team meetings with peers in global regions * Work in conjunction with
other IT Coaches on improving the quality of support services * Ongoing
management of processes and procedures to improve the quality of
services performed * Assist in operational-level troubleshooting
activity and root cause analysis * Provide coaching & direction for
team members, connecting with growth opportunities * Manage team budget
process (corporate credit card, training, travel, etc.) Other: *
Willingness to work hours outside of normal hours as needed * Ability
to travel - 20% * On-call rotation (7x24) with other team members
Location: Global Headquarters, Sheboygan Falls, WI (Our office is about
an hour north of Milwaukee) Coach: IT Director, Infrastructure,
Operations & End-User Compute Member Status: Full Time, Salaried Reason
for Opening: Restructure Benefits: Members have potential for a monthly
bonus, 401k with a company match and profit sharing. Members also have
access to terrific benefits including affordable medical, dental and
vision coverage; flexible spending accounts; disability and life
insurance; and fertility and adoption assistance. Johnsonville also
offers competitive paid time off, including paid parental time off, as
well as access to the 24/7 onsite fitness center, onsite medical clinic
and tuition reimbursement! Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity ***** OTHER
EXPERIENCE AND QUALIFICATIONS: Education: * Associate\'s degree in
Information Systems or Computer Science preferred, or equivalent related
work experience Experience: * 5+ years of professional work experience
in information systems required, preferably in a technical support role
* Experience with coaching/leading/managing a team and reinforcing
cooperative behavior * Excellent communication and customer relation
skills * Depth of experience with ITIL and best practices * Working
knowledge of end user devices hardware - laptop, desktops, printers, VMs
(Virtual Machines) * Knowledge of Microsoft 365 Applications - Office,
email, AD, Azure, Intune * Familiarity with telecommunications,
firewalls, VPN, routers and switches * Call center knowledge and
experience (call flow) * Comfortable working in fast paced, deadline
driven environment where priorities change frequently * Experience
working with outside vendors and contractors * Experience in the
creation and maintenance of technical documentation, policy, procedures
and processes * Organized, accurate and detailed, yet flexible; able to
prioritize workload Skills: * Monitoring/Assess ng performance of self,
other individuals, or organizations to make improvements or take
corrective action. * Computer science concepts and a comprehensive
understanding of various operating systems, networking, systems analysis
procedures and techniques, computer hardware, and a variety of software
applications. * Strong Customer Service, Time Managemen *****
APPLICATION INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?response_id=5543595618bfadbb487f6a3ac5a98112
Other: Applicants ONLY to apply via URL link provided! Qualified
females, minorities, and special disabled veterans and other veterans
are encouraged to apply.