Description:
Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
- 定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
- 仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
Audits the room rate variance to check for discrepancy.
Spot check all arrival registration cards and ensures details are entered accurately.
All guest incidents must be recorded and updated in Guest History database.
- 24小时内,回复所有通过信件和电子邮件形式方式发来的询问函。
Answers all written enquiries received through correspondence or email within 24 hours.
- 根据客房部提供的破损和遗失物品报告,在24小时内与客人沟通。
Primary Location: CN-44-Shenzhen
Organization: Andaz Shenzhen Bay
Job Level: Full-time
Job: Front Office
Req ID: SHE002597
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.