Summary/Objective: The Customer Service Representative provides basic cash receipt and payment services per financial institution procedures.
Essential functions:
- Receive checks and cash for deposit to accounts, verifies amounts, examine checks for proper endorsements, and enter deposits into computer records.
- Cash checks and processes withdrawals; pays out money after signatures and customer balances are verified.
- Cross-educate and promote bank products like debit cards, online banking, and other financial institution products, including IRAs, certificates of deposit, safe deposit boxes, reloadable prepaid travel cards/gift cards, and money orders.
- Assist customers with questions about their accounts, online and mobile apps, telephone banking, and Debit Cards and Credit Cards inquiries. Place check orders for customers.
- Receives mortgage, consumer loan, and other payments and ensures the payments match the balance due. Enters payments in the computer. Generates customer receipts.
- Place a hold on accounts for uncollected funds.
- Assist with preparing cash shipments to the Federal Reserve.
- Counts, checks, and packages coins and currency.
- Balances cash drawer at the end of the shift and compares totaled amounts to a computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
- Ensures that the teller station is properly stocked with forms, supplies, etc.
- Exchange Foreign Currency and redeem Savings Bonds.
- Balance and load ATM (troubleshoot any problems with the ATM). Report malfunctions of teller terminals and other equipment used at the teller station.
- Responsible for checking night depository bags and recording the correct information on the financial institutions forms.
- Assist with answering incoming calls and check-in and allow access to customers entering their Safety Deposit Box.
- May cross-train in other departments on operational functions.
- Participate as able with branch marketing and community involvement events.
- Additional duties as assigned as it relates to the position.
Competencies:
Knowledgeable of bank policies, procedures, and regulations
Attend training on bank/job-related topics
Willing to work on other projects as necessary
Ability to work both independently and as part of a team
Detail oriented
Candidate must be a people person
Candidate must act professionally at all times
Able to handle confidential information
Proficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel)
Computer savvy: able to learn new software quickly
Self-motivated and persistent in following through and learning quickly
Excellent communication skills - both verbal and written
Problem
