The Hub on Smith is now hiring a Grab n Go Manager. We are looking for a creative foodie to produce delicious and nutritious meals from scratch in a fun and upbeat atmosphere! Position requires a full range of motion and ability to lift, transfer and position objects. Qualified candidates possess a high school diploma or its equivalent and have two years experience in a management, food, and customer service role.
The Grab n Go Manager acts as the supervisor in the cafe and works with baristas and kitchen staff to ensure every person coming in receives an experience that exemplifies True Quality.
Essential Job Functions Include:
Oversees the growth, development and promotion of the Grab n Go as a revenue generating service area for the organization
Maintains quality of food recipes for Grab n Go including:
Beverage menu and production of high-quality coffee and tea
Maintains Smoothie menu and masters production of delicious drinks
Responsible for equipment in Grab n Go area
Creates attractive displays and loads food in display cases
Assesses and adjusts, as needed, processes to assure work and customer flow
Sets prices for items Assures signage of the area is clear and helpful to customers
Manages point of sale and cash management system for Grab n Go
Oversees packaging, labeling and presentation of food
Responsible for storing and monitoring the necessary food and supplies
Plans ahead for daily operations, instructing and assisting staff and volunteers
Ensures that staff and volunteers clean work areas regularly
Assures that food safety and customer service are priorities
Maintains records for the area as required
Writes policies, procedures, work tools, and training materials for staff and volunteers
Provides Barista training and coaching for staff and volunteers daily as needed
Works with Volunteer Coordinator to recruit, train and supervise volunteers
Communicates with Baker/Sandwich Maker and Food Prep staff about food preparation needs
Work to provide the team the training, education, empowerment, and responsibility necessary to work successfully
Provides pleasant and welcoming demeanor, impeccable customer service, and urgency to the customer, always offering a food option with a smile (if only drink ordered or vice-versa)
MEALS PROGRAM Orders food and supplies for meals program as requested by supervisor
Communicates regularly with kitchen team in a positive and respectful manner
Provides excellent customer service
Works independently and as a team member
Reports concerns of health and safety regarding an individual or the program to supervisor immediately
Strictly follows the organizations procedures in case of an accident
Other duties as assigned
Physical Demands:
Frequently transfers, lifts and positions objects
Frequently communicates and exchanges information with others
Regularly observes and assesses clients, staff and volunteers
May be required to stand for extended periods of time
Special Knowledge, Skills and Abilities:
Food Service experience and training
Barista experience
Caf or restaurant management experience
Food handling and safety training or certification
Good time management skills
Strong organizational and information management skills
Able to problem solve and remain flexible as circumstances change
Passion for coffee
Highly organized, tidy, self-starter, detail oriented, accountable
Strong desire and ability to teach and lead others
Customer service enthusiast
Ability to communicate constructively, effectively and professionally
Should possess a contagious passion around our products and help build a culture of excellence and constant learning
Minimum Qualifications:
Possesses a high school diploma
Hospitality and/or Specialty Coffee Experience: 1-year retail or customer service experience