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Sedgwick SIU Field Investigator in Shreveport, Louisiana

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SIU Field Investigator

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE : To conduct surveillance investigation of worker's compensation, liability, and personal injury claims in order to document the physical activities of a claimant.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Conducts vehicular and non-vehicular surveillance of assigned subjects using digital video cameras and other related surveillance equipment.

  • Documents activities videotaped and/or observed in a detailed, professional investigative report using laptop computer.

  • Transmits investigative reports, video snips and video clips of documented activity via laptop computer and related transmission devices according to deadline requirements.

  • Reports hours worked, expenses, mileage and other case specific data to the SIU Team Lead through the established daily process requirement.

  • Under the guidance of the team lead, occasionally conducts special investigations including recorded statements and interviews, alive and well checks and neighborhood canvasses.

  • On a limited basis, communicates investigative results with claims examiners and clients.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Appropriate jurisdictional licensing required.

Experience

One (1) year of claims industry, law enforcement and/or fraudulent claims surveillance experience or equivalent combination of education and experience required.

Skills & Knowledge

  • Performs other duties as assigned.

  • Supports the organization's quality program(s).

  • Travels as required.

  • Thorough knowledge of claims management processes and procedures

  • Excellent oral and written communication, including presentation skills

  • PC literate, including Microsoft Office products

  • Analytical and interpretive skills

  • Strong organizational skills

  • Excellent interpersonal skills

  • Excellent negotiation skills

  • Good judgment and discretion skills

  • Ability to manage multiple projects and set priorities

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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