This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6497605
JOB DESCRIPTION:
Select and gather products for customers\' on-line orders in the most
efficient manner with attention to freshness and quality. Assemble
customers\' on-line orders, process coupons and payment, and deliver and
load orders to cars when customers arrive at store for pick up. Provide
a positive customer service experience that makes customers want to
return to on-line shopping. Demonstrate the company\'s core values of
respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES:
- Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is
responsible for selecting and gathering products for customers\'
on-line orders in the most efficient manner with attention to
freshness and quality.
- In-Store Grocery Shopper initiates and completes selection process
for customers\' on-line orders.
- Online Grocery Pick-Up team is responsible for assembling
customers\' on-line orders, process coupons and payment, and deliver
and load orders to cars when customers arrive at store for pick up.
- In-Store Grocery Shopper will scan and bag orders on the go while
following all bagging standards.
- E-Commerce team including Online Grocery Pick- Up associate
communicates any substitutions or exceptions to customer\'s order at
time of pick-up.
- Meet/exceed customer expectations for ease of shopping, variety,
freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures,
and company guidelines.
- Receive customers\' orders from Order Selector according to
guidelines, store products in optimal temperature zones.
- Read and follow directions given in the note section.
- Ensure quality and freshness of all items chosen.
- Communicate with customers via a portable phone and respond to calls
in a professional and timely manner.
- Retrieve each customer\'s order from all staging locations and
ensure order accuracy, load order into customers\' cars.
- Pick-Up Clerk should provide a positive customer service experience
that makes customers want to return to on-line shopping.
- Process the orders through the point of sale (POS) system.
- Follow policies and procedures to determine appropriate
substitutions in the event of an out-of-stock.
- Maintain organization and cleanliness of staging areas and
equipment.
- Report pricing, scanning, and item location discrepancies and
invalid temperature types to the store e-Commerce supervisor.
- Inspect equipment and notify store Pick-Up supervisor or other store
management of items in need of repair.
- Perform required opening and closing procedures.
- Learn and adapt to new and improved processes.
- Assist in training new e-Commerce team members.
- Meet/exceed productivity standards.
- Must be able to perform the essential job functions of this position
with or without reasonable accommodation.
QUALIFICATIONS:
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills (i.e., counting, addition, and subtraction).
- Excellent oral/written communication skills.
Desired Previous Experience:
- Any experience as a personal shopper or in a production oriented or
warehouse environment, stocking shelves, or experience as a cashier.