At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
NOC Technician
ONSITE in Silver Spring, MD
US citizenship required per government contract
Must be able to obtain a Public Trust clearance
Please note that new hires’ hours will be Monday – Friday, 8:00 AM – 4:30 PM ET until they have full access to tools and are completed training / are ready for independent shift work.
The shifts are:
Sunday – Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am
and
Wednesday – Saturday 6am-2pm, 12pm-10pm, and 10pm-6am
Required Experience/Skills:
• 1-3 years of NOC experience
• Knowledge of network technologies, connectivity, protocols, and security.
• Cisco networking skills
• SolarWinds
• ServiceNow or other ticketing systems
• Ability to concurrently manage multiple tasks
• Strong troubleshooting skills.
Responsibilities:
• Provide 24x7x365 coverage and support at the FDA White Oak Campus.
• Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Preferred Certification:
• CCNA
• CompTIA
Other Requirements:
• Candidates must be US Citizens
• Candidates must have resided in the United States for the past 5 years
• Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years
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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.