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DESCRIPTION/RESPONSIBILITIES: Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Skagway, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY: Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned: * Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner. * Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures. * Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations. * Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. * Enter documents into scanning (Imaging) system. * Employ training received on AML's Customer Experience Initiative. * Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person. * Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the above and following; other duties may be assigned: * Quotes accurate rates and documents cargo bookings for shipments. * Rate Bills of Lading using company's computer program. * Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers. * Follow established processes and adjust to changing processes as the company strives for continuous improvements. * Carry out all duties with a strong commitment to excellent customer service. * Perform audits to ensure accuracy of customer billing.
Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the above and following; other duties may be assigned: * Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings. * Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers. * Skilled at addressing concerns and troubleshooting issues. * Willing to travel if needed to other ports for training or coverage. * Able to operate pallet jack, forklift with minimal supervision.
MAJOR INTERFACES 1. Customers 2. General public 3. Operations Personnel 4. Pricing/Sales 5. Service Center Manager 6. Dispatchers
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional.
The employee is occasionally exposed to outside weather conditions and working around moving machinery.
COMMENTS: Must pass a pre-employment drug test and a criminal background check.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity