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Job Summary
The Inside Account Manager (IAM) is an integral part of the sales process by collaborating with outside sales to provide hardware, software and service support to their assigned customers. The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers. This role works directly with customers and reports to the Inside Sales Manager.
About Us
Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
World Class Facility includes on site gyms and cafeterias
Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
Work in an up-beat, creative, and fun environment
Benefits including medical, vision, dental, 401K, and flexible spending
Responsibilities
Include, but are not limited to:
Represent SHI as a central point of contact for our customer base
Act as liaison between Outside Sales, customers, and SHI internal departments
Provide excellent customer service and support to customers and outside sales team
Create pricing quotes for SHI customer based on IT requirements, including new hardware and software product needs, upcoming renewals, and corresponding services
Engage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) tool
Provide sourcing, product quotes, pricing, and product information to the outside sales team
Enter purchase orders and provide updates to Outside Sales and customer of order status
Actively participate in team meetings with managers to review important updates and changes
Set up conference calls between Outside Sales, customers, vendors and our internal teams
Be proactive with problem resolution by handling product returns, invoicing questions and customer concerns
Qualifications
Required Skills
Excellent communication skills (verbal and written)
Ability to follow up with customers to ensure customer satisfaction
Excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities
Proactive and critical thought process in approach to selling to enhance sales experience for client
Ability to work well in a fast paced, team environment
Additional Information
The estimated annual pay range for this position is $35,000 - $45,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Somerset
Requisition ID 2024-16774
Approved Min (Total Target Comp) USD $35,000.00/Yr.
Approved Max (Total Target Comp) USD $45,000.00/Yr.
Compensation Structure Base Plus Commission
Category Customer Service/Support