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Job Summary
A Partner Specialist supports the partner business, acts as a Partner subject matter expert, and will work closely with our sales teams and Partner Account Managers to maintain and grow the partner’s business. The Specialist will solve problems, and answer product, program, and deal registration questions. The Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge of a product, service, proposition, or process.
This role is required to report to the Somerset, NJ or Austin, TX Office Location.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to:
Evangelize and promote the Partners’ Brand and drive key marketing initiatives
Host and attend marketing calls regularly to drive events, activities, and accountability for your Partner
Design collateral, host webinars, and give presentations to educate on your manufacturer, their offerings, and how we can win with their solutions
Act as a “go-to” resource for partner sales teams, to answer product, program, and deal registration questions
Identify customer needs/requirements and recommend appropriate solutions
Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions
Train sales teams on partner products and programs, and how customers can benefit by using their core products
Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications
Develop and manage a sales pipeline on an ongoing basis through CRM and excel
Execute on marketing campaigns and initiatives aligning with Enterprise and Corp teams also marketing and internal social media
Own and monitor the partners’ Alias or Team Box and manage request by resolving within our Service Level Agreements
Monitor CRM for submitted Deal Registrations request and submit them to the partner, always maintaining CRM with updates
Maintain Partners’ Pipeline tracking open Deals and Communicate regularly with Partners, distribution, and sales to ensure forecast accuracy
Manage necessary reporting e.g. sales, pipeline, or quote reports for your partner
Monitor deals listed in the deal tracker, follow-up with updates keeping data current
Help find recent sales opportunities through all available sources e.g. reporting, account mapping and product displacement
Review opportunities to drive profitability and ensure that all eligible margin incentives on a deal are being received – e.g. deal registration and manufacturer promotions
Keep current on all Partners’ trainings, programs, program changes, and products
Maintain internal Partners’ pages and all relevant content including product deals, awards, promo’s etc.
Contribute Content e.g. partner updates or changes, new products, or promotions to the Software & Licensing Newsletter
Be the main point of contact for Order Resolution Issues such as cancellations, returns, incorrect end user or SKU/Quantity etc.
Qualifications
Bachelor’s degree
Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred
A strong, dedicated work ethic focusing on the willingness to provide world class support
Required Skills
Excellent organizational, communication, verbal, and written skills
Ability to multitask - effectively balance short-term and long-term priorities
Ability to analyze multiple market factors to both anticipate and identify customer problems/needs and recommend appropriate solutions
Ability to effectively prioritize multiple demands while ensuring customer needs are met
Ability to work both individually and in a team environment
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Proficiency in working with SHI internal systems (AX, Salescenter, CRM, BI)
"Partner Champion" and partner ownership mentality
Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts
Creative approach to promoting partner’s brand
Ability to be comfortable hosting team meetings, webinars and events
Certifications Required
Unique Requirements
Position requires no more than 10% of travel
Extended hours may be required to complete some special projects and quarter end workload
Additional Information
The estimated annual pay range for this position is $45,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-TX-Austin | US-NJ-Somerset
Requisition ID 2024-16783
Approved Min (Total Target Comp) USD $45,000.00/Yr.
Approved Max (Total Target Comp) USD $80,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Presales/Post Sales Support