At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Souderton, PA, USA | Full Time
Customer Service Representative
A leader and innovator in manufacturing for the residential and commercial remodeling industries, Craft-Bilt is a family owned and operated company, which has been in business for over 76 years. Our products include home improvement products for the outdoors including sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. Craft-Bilt strives to provide customer service which exceeds expectations. Our mission statement is "Enthusiastic Employees...Flawless Performance...Delighted Customers."
Perks and Benefits of working at Craft-Bilt:
Professional yet relaxed work environment with a casual dress code. Appropriate PPE when in production areas
Discount on employee purchases after one year of employment
Great work-life balance - the best candidate will work hard while here, but there is no requirement or expectation that work be done at home or outside of the typical work day
A comprehensive wage and benefits package including FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions
Additional benefits include company-paid free life insurance, short-term and long term disability, 401(k) and company match, year-end bonuses, PTO and paid holidays
The ideal candidate will:
Have two plus years of manufacturing experience
Practice a high level of professionalism and customer care
Enjoy troubleshooting and problem solving
Possess strong communication ability both on the phone and through email
Have a desire to learn about our various product lines
Work effectively and be flexible in a fast-paced environment with shifting priorities
Provide excellent attention to detail and organizational skills
Requirements:
Two years of experience communicating with customers/clients via phone and email in a manufacturing environment
Skilled in use of Microsoft Word and Excel and possess ability to type at a speed of not less than 40 words per minute
Two plus years of ERP, CRM, or CPQ systems experience, including BOMS and routings
Ability to work on-site as a full-time employee, 8:00 AM to 5:00PM Monday through Friday
Equal Opportunity Employer (M/F/D/V)