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About Moser
For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology. It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.
Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy. Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions. This is the base of our core values: Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.
Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture. We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service.
Description
As a Service Delivery Manager (SDM) within the Core Technology Division, you will oversee the delivery of services to clients, ensuring high levels of service performance, client satisfaction, and manage scope of work and services by Moser resources to meet client expectations. This highly visible position is responsible for maintaining and enhancing both our client and consultant relationship, acting as the bridge between clients and our technical team.
Responsibilities
Ensuring the services are implemented and project deliverables have been fully delivered by Moser, conforming to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget.
Lead regularly scheduled internal meetings as well as status meetings with the client and document feedback.
Build and maintain strong, long-lasting client relationships. Act as the main point of contact for all client service delivery matters.
Ensure all service delivery activities comply with regulatory requirements and meet quality standards.
Provide regular reports to management on service delivery performance, client satisfaction, and process improvements.
Communicate additional opportunities that are identified with a client to business development and actively assist team in growing the opportunity.
Continuously improve delivery processes, procedures, and technologies to increase operational efficiencies and service quality.
Identify potential risks in service delivery processes and implement risk mitigation strategies.
Requirements
Proven experience in service delivery management, preferably in a managed services environment or related sector.
Understanding of IT service management (ITSM) frameworks.
Excellent client-facing and internal communication skills.
Ability to manage multiple projects simultaneously.
Proficiency in risk management and conflict resolution.
In-depth understanding of business development practices and the ability to identify new opportunities.
Bachelor's degree in business administration, IT, or related field. Advanced degrees or certifications in project management (e.g., PMP) or service delivery (e.g., ITIL) are preferred.
A minimum of 2 years of experience in a service delivery role.
Where You'll Work
Moser has two offices in Indianapolis, IN, and one in Baltimore, MD. The ideal location for this candidate be located in or around the South Bend, IN area. This will be a hybrid/onsite position.
Benefits
For more than 25 years, Moser Consulting has been the go-to source for exceptional IT talent with the ability to self-manage. At Moser Consulting, our people are our #1 asset. We hire the best people, welcome them like family, connect them with opportunities, and let them do what they do best: produce innovative solutions to technology problems.
Our culture gives us a competitive advantage by keeping our employees happy, healthy, and by lowering stress levels in a very demanding industry. It is no accident that we are recognized as one of the Best Places to Work in Indiana. We focus on giving employees: an incredible work space; a fun, collaborative, and creative atmosphere; an extremely generous compensation package; and dozens of outstanding and unique perks usually not found at one company.
Moser Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.