Home Care Scheduler and Service Coordinator The Loomis Communities South
Hadley, MA Full Time Flexible Hours Summary Description: The role of the
scheduling coordinator is to ensure that service requests for home care
are met in the shortest amount of time possible with consistency in
scheduling and supporting team members with their shift preferences and
availability. Conducts timely and effective scheduling of assignments to
support wellcoordinated service plans, maintain productivity standards
and policies by utilizing effective scheduling. Identifies and
communicates to Home Care Director barriers to productivity and
staffing. Creates, revises and organizes home care team schedules
according to the service plan requirements and staff accessibility.
Assists Director in the review and/or screening of potential applicants.
Responds to resident requests for change in services that may impact
schedules. Collects and processes utilization sheets and prepare report
to submit to Finance for billing. Manages tasks and duties that support
the overall operations of the home care department. Serves as home care
assistant or companion in the event of a call out or new unfilled
resident request. Uses technology to improve daily operations and
service enhancement Essential Functions: One to ten specific job related
responsibilities that will be used to measure performance. Performs job
functions in a manner consistent with the mission and goals of the
Loomis Communities. Adheres to The Loomis Communities Compliance and
Ethics Program. Demonstrates an awareness of, a respect for and
attention to the diversity of the people with whom they interact
(persons served, personnel, families/caregivers, and other stakeholders)
that is reflected in attitudes, behavior and services. Routinely engages
with caregivers to determine availability of scheduling. Completes
schedules, staffing assignments, billing and payroll in a timely manner
and responds to all home care inquires timely. Prioritize and schedule
open shifts; find coverage for all time off requests and any last-minute
cancellation. Communicates scheduling changes to residents and staff.
Utilizes an automated scheduling system to maintain a calendar of
services. Assists in onboarding, orientation and training scheduling of
new team members, maintains all required certifications and annual
training records Screens potential applicants, schedules interviews and
works with HR to ensure timely processing of new team members for
onboarding. Responds to emergency situations and provides basic first
aid care when needed within the limits of training and the policies of
the Loomis Communities. Monitors supply inventory and equipment as
needed Routinely engages with residents to exceed their expectation with
consistency of scheduling and satisfaction with caregivers. Communicates
resident issues and needs, reviews daily communication records to ensure
prompt resolution of problems to director and others as appropriate
Meets all competency requirements, including SAMMS and educational,
training requirements.